CX for transport

5 Benefits of CX for Transportation and Logistics Companies

For many transportation companies, gaining and retaining customers is a huge deal. Once a...

Retail Customer Experience

How AI Is Transforming Retail CX

If you want to understand how quickly the customer experience is changing, all you...

customer service leaders

Where are Customer Service/Support Leaders Spending In 2021?

There’s no question that the COVID-19 pandemic had a profound — and largely disastrous...

crm and sales report

CRM and Sales Impact Report

The $35 billion CRM market provides the foundational technology for customer engagement. However, it has...

better crm experience

A Better CRM Experience Via Sugar Sell and Sugar Market

Sugar Market is transforming how mid-sized marketing teams reach audiences and measure success throughout...

business chatbots

What Your Business Needs to Know About Chatbots

The chatbot is no longer the stuff of science fiction. It’s real, and it...

emotional footprint

The Emotional Footprint of CRM

Customer Relationship Management (CRM) consists of applications designed to automate and manage the customer...

pitching to C-Suite

Pitching Technology to Your C-suite

Senior executives tend to be big-picture people. It’s their job to think about the...

sugar tools

5 Useful Non-Marketing Tools in Sugar Market

If you are using Sugar Sell, then Sugar Market is the Marketing Automation platform...