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Colleagues at Work Having a Meeting on Zendesk

Light Agents in Zendesk for Cost-Effective Collaboration

By : Sarah Hurd Apr 10, 2023 6 min read
Serious coworkers working on business project in office

Get In The Habit of Building Revenue

By : D'Andre Davis-Taylor Mar 1, 2023 8 min read
customer service reps on their compute

2023 Customer Service Trends: Key CX Insights from Ultimate 

By : D'Andre Davis-Taylor Feb 13, 2023 10 min read
Customer Service Team working in an office

Customer Service: From Cost Center to Value Driver 

By : Sarah Hurd Jan 25, 2023 6 min read
Customer support agent on the phone with a client

Customer Support + Marketing: Better Together 

By : Jennifer Jones Jan 11, 2023 5 min read
Discussion between 2 business women at a table

CRM & CX: What’s the Difference?

By : Jennifer Jones Jan 9, 2023 4 min read
Customer success manager looking at screen

Customer Success Metrics That Actually Matter

By : Sarah Hurd Nov 30, 2022 11 min read
Customer success team having a meeting

Tips for Building a Great Customer Success Team

By : D'Andre Davis-Taylor Nov 28, 2022 3 min read

6 CRM Benefits that Improve Your Bottom Line

By : Jennifer Jones Sep 14, 2022 6 min read