Customer Experience Archives - Faye

Customer Experience

5 Common Customer Service Mistakes That Hurt Your Business (and How to Fix Them)

By : Luis Benitez Aug 6, 2024

Workflow Efficiency / Automation

T&M vs Unlimited Support – Which Plan Is Best for Me?

By : D'Andre Davis-Taylor Apr 8, 2024 7 min read

Customer Experience

How to Turn CX Agents Into Revenue Generators

By : Gregor Ruthven Mar 4, 2024

Customer Experience

Overcoming Common CX Implementation Challenges

By : Josette Weinstein Oct 16, 2023 5 min read

Customer support agent on the phone with a client

Marketing Automation

Customer Support + Marketing: Better Together

By : D'Andre Davis-Taylor Sep 28, 2023 5 min read

Colleagues at Work Having a Meeting on Zendesk

Customer Experience

Light Agents in Zendesk for Cost-Effective Collaboration

By : Sarah Hurd Apr 10, 2023 6 min read

customer service reps on their compute

Customer Experience

2023 Customer Service Trends: Key CX Insights from Ultimate

By : D'Andre Davis-Taylor Feb 13, 2023 10 min read

Customer Service Team working in an office

Conversational AI / Bots

Customer Service: From Cost Center to Value Driver

By : Sarah Hurd Jan 25, 2023 6 min read

CRM / Sales

6 CRM Benefits that Improve Your Bottom Line

By : D'Andre Davis-Taylor Feb 26, 2024 6 min read