customer service leaders

Where are Customer Service/Support Leaders Spending In 2021?

There’s no question that the COVID-19 pandemic had a profound — and largely disastrous...

David Faye signature

A new season for Faye

This month, we launch a new brand for Faye. It may seem inconsequential to...

b2b marketing trends

5 B2B Marketing Trends in 2021

No matter how you shake it out, 2020 was a whirlwind. Everyone dealt with...

business chatbots

What Your Business Needs to Know About Chatbots

The chatbot is no longer the stuff of science fiction. It’s real, and it...

gamification in everyday life

Using Gamification to Find Success in Business

After deciding to write this blog about gamification in everyday life, I spent a...

pitching to C-Suite

Pitching Technology to Your C-suite

Senior executives tend to be big-picture people. It’s their job to think about the...

WFH

8 Key Technologies for WFH Productivity

The ongoing global pandemic has shined a light on working from home (WFH) capabilities....

gamification everyday

How Does Gamification Help Businesses?

“In every job that must be done, there is an element of fun. You...

knowledge management

Knowledge Management Systems: A Valuable Tool

With the COVID-19 edges into the rearview mirror, the absolute last thing that any...