How to Increase Customer Retention Rates

How to Increase Customer Retention Rates

Finding new customers is challenging. You have to actively search the market, stay up...

How To Speed Up Troubleshooting and Standardize Ticket Escalation

In an ideal world, you should aim at solving customer issues on the first...

The Benefits of Managed Services for CRM & CX Technology

Managed Services Programs provide a proactive approach to CRM and CX support. The blog...

Customer Experience Trends in the Transport and Logistics Industry

Customer Experience Trends in the Transport and Logistics Industry

Managing the delivery of numerous packages of all shapes and sizes between businesses and...

Zendesk CX Trends Report: Tech Industry

Zendesk CX Trends Report: Tech Industry 

According to leaders and executives in the IT industry, customer service is the key...

Zendesk CX Trends Report: Financial Services Industry

Zendesk CX Trends Report: Financial Services Industry 

Customer service has developed as a major difference among businesses, a top concern for...

Zendesk CX Trends Report: Manufacturing Industry

Zendesk CX Trends Report: Manufacturing Industry 

Customer service has evolved as a major difference between businesses, a top concern for...

CRM for Manufacturers: 4 Ways of Effective Sales Process

CRM for Manufacturers: 4 Ways of Effective Sales Process 

To thrive Manufacturers need sales processes that effectively lead potential customers into long-term loyal clients. ...

What Is A CRM RFP And Why Is It Important

What Is A CRM RFP And Why Is It Important

Today’s CRM market is full of CRM systems and vendors, each promising to deliver the...