By : D'Andre Davis-Taylor | February 26, 2024 |

Faye Announces New SugarCRM Integration with Freshdesk 

Calabasas, CA | February 26, 2024– Faye, a global leader in software strategy, deployment, integrations, and ongoing management for mid-market and enterprise organizations today announced a new integration that allows SugarCRM customers using Freshdesk to redefine their customer support capabilities by seamlessly integrating Freshdesk data into SugarCRM. 

The SugarCRM Freshdesk Integration by Faye allows users to seamlessly sync Freshdesk customers, contacts, and tickets directly into SugarCRM offering clients a more comprehensive account view. This real-time bidirectional sync enables users to increase overall productivity, streamline processes, and automate tasks. 
“At Faye, we understand the pivotal role customer support plays within an organization’s overarching client relationship management strategy,” said Jason Green, President of Faye. “This integration represents a significant stride in our dedication to providing businesses with innovative solutions that enhance the customer experience” 

The Sugar Freshdesk Integration by Faye is available to Faye clients today and fully compatible with all currently supported versions of Sugar and Freshdesk. To learn more, visit our integration page

About Faye: 

Faye is a global leader in software strategy, deployment, integrations, and ongoing management for mid-market to enterprise organizations, working with customers in over 25 countries to integrate SugarCRM, Freshworks, Zendesk, Salesforce, HubSpot, Asana, and more into complex tech stacks.    

An Inc. 5000 award winner ten years in a row, Faye is an experienced CRM, CX, and bot advisor, trusted by customers and channel partners alike. They were recognized as the 2023 SugarCRM President’s Club Partner of the Year and the 2022 North America Zendesk GTM Partner of the Year.    

The Faye Team’s depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations utilized by thousands of users every day. Faye helps their customers leverage the full, hidden potential of their software stack, driving software returns of up to 10x.