By : D'Andre Davis-Taylor | May 18, 2023 |

Freshworks and Faye Join Forces to Enhance Customer Service Solutions – May 18, 2023

CALABASAS, CA | May 18, 2023 – Faye, a global leader in CRM and CX software strategy, deployment, integrations, and ongoing management, is pleased to announce a new partnership with Freshworks, a software company that makes business software people love to use. The partnership aims to help businesses of all sizes enhance their customer service capabilities through innovative digital solutions and advanced customer engagement software. 

Through this partnership, Faye will combine its expertise in implementing customized digital solutions with Freshworks’ cutting-edge CX technology to provide customers with personalized and engaging experiences across various channels. Faye’s professional services, including CX implementation, customization, and integration, will now be complemented by Freshworks’ suite of products, including customer relationship management (CRM), customer service and support software, marketing automation, and IT service management. 

“Our partnership with Freshworks is a natural fit for Faye,” said David Faye, CEO of Faye. “Freshworks’ commitment to being an industry leader delivering affordable and accessible software that is easy to use aligns with our mission of making the best software in the world even better for our clients.”  

“Freshworks was created to deliver immediate value to companies who have found legacy software too complex and expensive for today’s users. We are pleased to partner with Faye to continue delivering on this promise with customized and innovative solutions that transform the customer service landscape,” said Doug Farber, SVP of Global Channels and Alliances of Freshworks. “The combination of Faye’s expertise in implementing and customizing digital solutions combined with Freshworks’ product suite will enable businesses to enhance their customer service offerings and achieve their digital transformation goals.” 

The Faye and Freshworks partnership will provide businesses with a complete suite of digital solutions, including customized CRM software and advanced customer engagement technology, to deliver engaging experiences across multiple channels. The partnership will benefit businesses of all sizes looking to optimize their customer service offerings, increase customer satisfaction, and achieve their digital transformation goals. 

To learn more about Faye’s Freshworks offerings, visit  

About Freshworks  

Freshworks Inc. (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, and sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 60,000 customers including Allbirds, Blue Nile, Bridgestone, Databricks, Klarna, NHS, OfficeMax, and PhonePe. For the freshest company news visit and follow us on Facebook, LinkedIn and Twitter

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About Faye  

Faye is a global leader in software strategy, deployment, integrations, and ongoing management for mid-market to enterprise organizations, working with customers in over 25 countries to integrate the leading CRM, CX, and marketing automation solutions into complex tech stacks. 

An Inc. 5000 award winner nine years in a row, Faye is an experienced CRM, CX, and bot advisor, trusted by customers and channel partners alike. 

The Faye Team’s depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations utilized by thousands of users every day. Faye helps their customers leverage the full, hidden potential of their software stack, driving software returns of up to 10x. 

For more information, please visit