By : Josette Weinstein | May 17, 2024 |

Faye Announces New Integration to Seamlessly Connect SugarCRM with Zoom

Calabasas, CA | May 17, 2024 – Faye, a global leader in software strategy, deployment, integrations, and ongoing management for mid-market and enterprise organizations today announced a new integration that enables SugarCRM users to integrate Zoom’s telephony capabilities directly within their CRM, enhancing productivity and efficiency across customer interactions. 
With the Sugar Zoom Integration by Faye, users can benefit from features such as “Click to Dial” and “Automatic Call Logging”, which streamline communication processes by eliminating the need for manual dialing and call tracking. The integration ensures that every call—whether dialed or received—is automatically recorded in Sugar, providing valuable data for analytics, improving lead management, and promoting more effective communication strategies.   
“At Faye, we are always looking for new ways to push the boundaries of what our integrations can accomplish, particularly in how they enhance our client’s operational efficiencies,” said David Faye, CEO of Faye. “Our new Sugar Zoom Integration reflects our commitment to continuously delivering exceptional software solutions and ensuring that every communication helps contribute to a seamless customer experience and more insightful business processes.” 

The Sugar Zoom Integration by Faye is available to Faye clients today and fully compatible with all currently supported versions of SugarCRM and Zoom Phone. To learn more, visit our integration page

About Faye: 

Faye is a global leader in software strategy, deployment, integrations, and ongoing management for mid-market to enterprise organizations, working with customers in over 25 countries to integrate leading CRM and CX solutions like SugarCRM, Salesforce, Freshworks, Zendesk, HubSpot, Pipedrive, and more into complex tech stacks.  

An Inc. 5000 award winner ten years in a row, Faye is an experienced CRM, CX, and bot advisor, trusted by customers and channel partners alike. They were recognized as the SugarCRM President’s Club Partner of the Year in 2024 for the fifth consecutive year and the 2022 North America Zendesk GTM Partner of the Year.  

The Faye Team’s depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations utilized by thousands of users every day. Faye helps their customers leverage the full, hidden potential of their software stack, driving software returns of up to 10x.   

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