By : Quinn Bingham | June 13, 2024 |

Faye Announces New Zendesk Integration with NetSuite

Faye, a global leader in software strategy, deployment, integrations, and ongoing management for mid-market and enterprise organizations today announced a new integration that bridges the capabilities of Zendesk’s customer support platform with Oracle NetSuite’s comprehensive ERP system, empowering businesses to elevate their customer engagement while streamlining back-end processes. 
The Zendesk NetSuite Integration by Faye seamlessly synchronizes customer data, providing support agents with immediate access to critical billing and invoice history directly within Zendesk. Instant access to financial data and customer details, enables businesses to offer quicker, more accurate support, boosting customer satisfaction and operational productivity.   

“Innovation and taking care of our clients are foundational to everything we do at Faye,” said Jason Green, President of Faye. “This new integration not only supports our commitment to delivering exceptional tools that improve both user and customer experiences, but also marks another step in integrating robust ERP solutions with leading CX platforms. We look forward to helping our clients thrive and gain even more efficiency through this new integration.” 

The Zendesk NetSuite Integration by Faye is available to Faye clients today and fully compatible with all currently supported versions of Zendesk. To learn more, visit our integration page

About Faye: 

Faye is a global leader in software strategy, deployment, integrations, and ongoing management for mid-market to enterprise organizations, working with customers in over 25 countries to integrate leading CRM and CX solutions like SugarCRM, Salesforce, Freshworks, Zendesk, HubSpot, Pipedrive, and more into complex tech stacks.  

An Inc. 5000 award winner ten years in a row, Faye is an experienced CRM, CX, and bot advisor, trusted by customers and channel partners alike. They were recognized as the SugarCRM President’s Club Partner of the Year in 2024 for the fifth consecutive year and the 2022 North America Zendesk GTM Partner of the Year.  

The Faye Team’s depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations utilized by thousands of users every day. Faye helps their customers leverage the full, hidden potential of their software stack, driving software returns of up to 10x.   

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