Flare’s Shopify integration for Zendesk allows organizations to unify their data sources – CRM, Helpdesk, and e-commerce systems – into a 360-degree view of your customers.
Flare’s Shopify integration for Zendesk allows organizations to unify their data sources – CRM, Helpdesk, and e-commerce systems – into a 360-degree view of your customers. Once unified, this data can be leveraged more effectively so agents increase their efficiency, sales representatives understand your prospects better, and managers gain access to more comprehensive reporting.
Flare enables your agents to focus on what’s important while never again missing any important aspect of your client’s inquiries. If you want to surface and manipulate your e-commerce data from Shopify directly within Zendesk, Flare by Faye is your solution.
So, how does Flare do it? Put simply, it pulls information directly from the Shopify API and displays it as contextual data in sidebars and modals across Zendesk Sell and Support, automatically translates it into ticket fields, as well as sending back any changes made by your agents back to your Shopify instance.
Order History Display: Within all sidebar locations in Zendesk Sell and Support, Flare displays the Shopify order history data relevant to the viewed record – be it in tables, charts, or cards.
Total Spent Ticket Field: To improve ticket prioritization, client categorization, and reporting in Zendesk Explore, Flare automatically populates a ticket field with the total amount of money any specific client has spent in your Shopify store(s). This way you can prioritize tickets by clients who spend more and identify sales potentials.
Update Shopify Info: The fulfillment address of an order has changed? Does your client have a new telephone number? Your agents can record these changes in Zendesk and immediately send them to your Shopify instance.
Multistore Support Got multiple storefronts in Shopify? No problem! Flare allows you to manage them all from one Zendesk instance, letting your agents always see the bigger picture.