CX workflow

10 Tools to Improve Your CX Workflow

A customer experience (CX) system is a robust and intuitive system, but even the...

Faye capabilities

Q&A with Ross Peetoom: What Faye’s Newest Capabilities Means for Customers

The Faye team has worked hard throughout the past year to be able to...

sentiment analysis

How to Use Sentiment Analysis to Improve Your Customer Service

If you’ve ever puzzled over a text message or email, wondering if the sender...

fight against low user adoption

Fight Against Low User Adoption with Utilization Monitor and Splash

We all want to build better relationships with our customers, right? Have foresight into...

common scenarios CPG

5 Common Scenarios CPG Support Agents Deal with and How Flare CPG for Zendesk Helps

Consumer Packaged Goods (CPG) is a fast-paced industry that handles goods in a variety...

utilization monitor

3 Reasons to Use Utilization Monitor for Sugar

SugarCRM is a flexible and robust system that empowers your marketing, sales, and services...

Inc 5000 list of fasting growing companies

Faye Celebrates Seventh Consecutive Year on Inc. 5000 List

Faye Celebrates Seventh Consecutive Year on Inc. 5000 List Faye’s continuous growth, focus on...

schedule Zoom Meetings

Launch and Schedule Zoom Meetings from Sugar with the Zoom Integration for SugarCRM

It’s happened…we’ve integrated Sugar with Zoom, and it’s awesome. If you didn’t know, Zoom...

slack and SugarCRM

Five Reasons to Integrate Slack and SugarCRM

SugarCRM gives you insight into your leads and customers. And this data gives you...