Retail Customer Experience

How AI Is Transforming the Retail Customer Experience

If you want to understand how quickly the customer experience is changing, all you...

authenticity

Two Ways to Build Authenticity and Better Serve Customers with AI

One of the biggest misconceptions about artificial intelligence (AI) is that it is swapping...

customer service leaders

Where are Customer Service and Support Leaders Spending In 2021?

There’s no question that the COVID-19 pandemic had a profound — and largely disastrous...

business chatbots

What Your Business Needs to Know About Chatbots

The chatbot is no longer the stuff of science fiction. It’s real, and it...

revenue data

How to Drive Revenue with Data

Return on investment (ROI) can be a tricky thing to measure, particularly when it...

translation

3 Reasons to Add Translation Capabilities to Your CX Software

The world is getting smaller, and that presents a real opportunity for companies of...

omnichannel support

What is Integrated Omnichannel Support?

When it comes to providing your customers with extraordinary support, they need to reach...

project management and CRM

The Benefits of Integrating CRM and Project Management Software

There are plenty of “experts” out there with very strong opinions on business technology...

sentiment analysis

How to Use Sentiment Analysis to Improve Your Customer Service

If you’ve ever puzzled over a text message or email, wondering if the sender...