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How to Save Time and Money on Zendesk Training 

If your company regularly uses Zendesk, you may find yourself asking, “How can I save...

Retail Customer Experience

How AI Is Transforming Retail CX

If you want to understand how quickly the customer experience is changing, all you...

authenticity

Build Authenticity and Better Serve Customers with AI

One of the biggest misconceptions about artificial intelligence (AI) is that it is swapping...

customer service leaders

Where are Customer Service/Support Leaders Spending In 2021?

There’s no question that the COVID-19 pandemic had a profound — and largely disastrous...

business chatbots

What Your Business Needs to Know About Chatbots

The chatbot is no longer the stuff of science fiction. It’s real, and it...

revenue data

How to Drive Revenue with Data

Return on investment (ROI) can be a tricky thing to measure, particularly when it...

translation

3 Reasons to Add Translation Capabilities to Your CX Software

The world is getting smaller, and that presents a real opportunity for companies of...

omnichannel support

What is Integrated Omnichannel Support?

When it comes to providing your customers with extraordinary support, they need to reach...

project management and CRM

Integrating CRM and Project Management

There are plenty of “experts” out there with very strong opinions on business technology...