Customer Experience

The Benefits of Using Zendesk for a Complete CX Strategy

• Luke Richmond, Director of Global Professional Services
• April 17, 2023

Customer Experience

How to Plan for CX Success with Your Zendesk Software

• Sarah Hurd, VP Professional Services
• July 4, 2022

Customer Experience

How to Save Time and Money on Zendesk Training 

• Sarah Hurd, VP Professional Services
• May 30, 2022

Conversational AI / BotsCustomer ExperienceMarketing Automation

Build Authenticity and Better Serve Customers with AI

• Ciara McNeely, VP Marketing
• March 26, 2021

Customer Experience

Where are Customer Service/Support Leaders Spending In 2021?

• Sarah Hurd, VP Professional Services
• March 16, 2021

Conversational AI / Bots

What Your Business Needs to Know About Chatbots

• Ciara McNeely, VP Marketing
• February 23, 2021

Customer Experience

How to Drive Revenue with Data

• Sarah Hurd, VP Professional Services
• February 18, 2021

Customer Experience

3 Reasons to Add Translation Capabilities to Your CX Software

• Sarah Hurd, VP Professional Services
• February 15, 2021

Customer Experience

What is Integrated Omnichannel Support?

• Luke Richmond, Director of Global Professional Services
• December 23, 2020

CRM / SalesCustomer Experience

Integrating CRM and Project Management

• Ross Peetoom, VP Professional Services
• December 21, 2020

Conversational AI / BotsCustomer Experience

Using Sentiment Analysis to Improve Your Customer Service

• Ciara McNeely, VP Marketing
• December 11, 2020

Customer Experience

9 Reasons to Use a Chat Platform

• Luke Richmond, Director of Global Professional Services
• November 30, 2020