Hannah Text Messaging Privacy Notice

Last updated: November 2026

This notice covers text messages from Hannah, the AI assistant run by Faye Business Systems Group Inc. (“Faye”). For text messages and mobile numbers, this notice applies in place of anything different in Faye’s general Privacy Policy.

What Hannah texts about. Hannah texts staff and client contacts about a work request they expect, and chats back and forth to get the answer. Hannah is an automated AI assistant, not a person. Hannah does not send marketing texts.

How we get your number and your consent. Faye gets your mobile number from the person who asked Hannah to reach you, or from your company. Hannah does not text it until you agree. Before the first text, Hannah sends you a Slack or Microsoft Teams message, or an email. It asks if she can text you about work requests and shows the last four digits of the number. Texts start only after you reply YES. Agreeing is not a condition of your employment or of any purchase.

What we collect. Your mobile number, the messages you send and receive, the time of each message, and the record of your YES: when you replied, how you replied, and the wording you saw.

How we use it. To send you the request, to read your reply, to give the answer to the person who asked, and to honor a request to stop.

We do not share your number for marketing. No mobile information, including your number, your text message consent and your opt-in data, will be sold, rented or shared with third parties or affiliates for marketing or promotional purposes.

Service providers. Companies that deliver text messages and run the assistant handle your number and messages only to provide this service for Faye. They may not use them for their own marketing.

How long we keep it. We keep messages for as long as we need them for the work request and for our business records.

How to stop. Reply STOP to any text. You will get one message that confirms it, and no more texts from that number. Reply HELP for help.

Questions. Jeff McIntire, Sr. Director, Infrastructure & IT, jeff.mcintire@fayebsg.com, (818) 280-4830. Faye Business Systems Group Inc., 23801 Calabasas Rd, Suite 102, Calabasas, CA 91302-1547.

See also the Hannah Text Messaging Terms.