A value-driven managed service that includes Zendesk
development, strategy, support, training, and optimization.

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If you want to improve your CX and drive ongoing value for your organization, you need to optimize Zendesk. The best way to do this is to hire an entire team of Zendesk professionals to back you up… but you probably don’t have the budget to do that internally.

That’s where Axia can help.

Axia is a managed service that bundles our Zendesk capabilities and expertise into an annual subscription, offering you access to an extended team of Zendesk professionals—at a fraction of the price.

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Scale Zendesk to meet your needs

Axia not only addresses your current challenges with Zendesk, it also proactively takes a look at how you will need to use your software in the future, enabling it to evolve with you.

Increase Zendesk user adoption

Zendesk user adoption is critical for customer experience success. Axia provides training, ongoing support, Q&A, and adoption initiatives to help you increase adoption rates and avoid CX failure.

Budget and plan with predictability

Say goodbye to creating budget requests and project proposals every time you need help with Zendesk. Axia’s annual subscription model makes it easy for you to develop your yearly budget and track your Zendesk spend so you can focus on what matters: getting strategic value out of Zendesk.

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Proactive Zendesk strategy and planning

Great software starts with strategy. Through Axia, you gain access to a dedicated account manager that leads monthly Zendesk strategy sessions and quarterly business reviews to create a Zendesk success plan that speaks to your organization’s unique goals.

Zendesk configuration, migration, and deployment

Out of the box is a thing of the past. Through Axia, you gain access to a team of configuration, migration, and deployment experts that will help you get your Zendesk software running properly and speaking with the other apps in your software stack.

Zendesk end-user & admin training and adoption

User adoption is key to Zendesk success. Through Axia, you receive Zendesk onboarding and refresher trainings for your end-users and admins as well as usage reports to hold your users accountable and make sure they adopt and use Zendesk effectively.

Zendesk software and process optimization

It’s not easy keeping up with the myriad of day-to-day tasks it requires to keep Zendesk running optimally. Our team helps Axia clients handle important Zendesk updates and reviews new features that would be beneficial for your team to implement.

Priority Zendesk support

As an Axia client, your support tickets will receive priority follow-up, meaning you will get the fastest response times available on any questions, requests, or issues you have. Faster Zendesk support means less downtime and more efficiency for your team.

Work with the Zendesk
partner of the year

We are proud to be a Zendesk Partner of the Year, two years running. Our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations utilized by thousands of users every day.

To learn more about our Zendesk qualifications, please view our Zendesk partner page.

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