SugarCRM Services

SugarCRM services and integrations to make your Sales, Marketing, and Service Software even sweeter.

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Levelup your CRM strategy

Whether you’re considering Sugar for the first time or you’re looking to optimize your existing setup to better suit your unique needs, Faye has got you covered!  

No matter where you are on your CRM journey, at Faye we specialize in all things Sugar to help accelerate sales cycles and streamline business processes.

Our Sugar Offerings

Implementations & Jump Start Packages

Get up and running on Sugar without the stress and potential pitfalls of doing it yourself. Our Sugar implementation services focus on integrating your other software into Sugar and making sure your processes are set up to drive business success.

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Software + Process Optimization

Make sure your software works the way you need it to with a Sugar Software + Process Optimization. Our experts work with you to define the steps you need to take to drive your Sugar system from its current state to the ideal state you need it to be in to drive organizational efficiency.

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Migration Services

Our team of experts will seamlessly transition your business from another CRM to Sugar, ensuring a smooth and efficient transfer of data, configurations, and workflows. We will ensure your business can confidently adopt Sugar while minimizing disruptions to customer support operations.

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Custom Application Development

Adding Sugar into your tech stack is not enough to start seeing results. Our team of Sugar experts help you seamlessly weave it into the fabric of your organization, linking it with other platforms and solutions you are already using today. With these customized integrations, you can streamline support, delivered tailored customer experiences, centralize access to critical client data, and so much more!

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Evaluation & Procurement Services

Our software evaluation and procurement services go beyond mere negotiation; we act as your trusted advocate to ensure you secure the best deals with software vendors. By partnering with us, you gain access to preferred pricing and terms, ensuring your investment drives maximum value and aligns with your business goals.

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Connect your Sugar application to the rest of your tech stack. Our integrations allow you to build seamless bridges between the software you’re already using today to enhance interoperability between your CRM and your other software investments. By integrating your Sugar application with your existing systems, you can unlock new efficiencies, streamline processes, and facilitate smoother data flow across platforms.

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Faye Add-Ons for Sugar

SugarCRM + NetSuite Integration

The SugarCRM NetSuite Integration by Faye brings the features you love about Oracle NetSuite directly into Sugar! Users can now effortlessly sync NetSuite Customers, Contacts, Items, Sales History, and even facilitate opportunities from Sugar in real-time allowing for streamlined processes, automated tasks, and increased productivity.

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SugarCRM + Freshdesk Integration

The SugarCRM Freshdesk Integration by Faye seamlessly brings Freshdesk data into SugarCRM, providing users with a more holistic account view. By integrating Freshdesk’s robust helpdesk system with SugarCRM, your organization can transcend typical CX solutions, providing a dynamic synergy for improved customer relationship management.

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Sugar Expertise

Sugar Sell boosts sales with cloud-based CRM automation and collaboration. Streamline sales with drag-and-drop workflows, business automation, and key data insights. Features include robust forecasting, quote management, and a 360-degree customer view, all powered by AI.

Sugar Serve enhances customer support through smart routing, case tracking, and a unified console, significantly boosting agent efficiency. It empowers teams to engage effectively with customers, fulfill service promises, and drive continuous improvement by incorporating customer feedback, creating a cohesive and exceptional support experience.

Sugar Market, the all-in-one marketing automation platform, boosts revenue by enhancing sales and marketing alignment. It features multi-channel engagement, campaign creation with drag-and-drop tools, and AI-driven lead.

Any other Sugar-related needs? We’ve got you covered! As their #1 Worldwide Partner, no one knows Sugar like we do! We can help you leverage your Sugar investment to its maximum potential.

Axia for Sugar

Axia elevates the concept of traditional managed services by bundling Faye’s capabilities and expertise into one annual or monthly subscription, empowering your organization with continuous improvements at a fixed flat rate fee.

Unlike other Sugar support providers, Faye doesn’t just settle for simple issue resolution and maintenance. We take it a step further by continuously optimizing your platform, transforming your application from something that just checks a box to a total game-changing solution. 

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Work With The #1 SugarCRM Partner

Faye has been a Sugar partner for over 12 years and we have completed over 1,000 CRM projects. Our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations used by 100,000+ Sugar users every day.

As one of the only Elite Reselling Partners in the U.S. and as the 2024 Sugar President’s Club Partner of the Year, we’ve been entrusted with more SugarCRM implementations, integrations and support than any other partner in the world.

To learn more about our Sugar qualifications, please view our partner page.

Our Expertise

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