Nothing is more important than the security of your patients’ private health information. Achieving and maintaining HIPAA compliance is the combination of a systems architecture with ongoing audit and maintenance. Faye is well versed in HIPAA compliance, helping you reach and maintain this level of best practice.

Innovation in healthcare often surrounds treatment breakthroughs, medical devices and research advancements, but the patient experience remains one of the most important considerations for healthcare companies. Quality of care assists in so many ways. When technology is deployed in the right way, it can reduce slippage and enhance your communications clarity.

A well-known improvement in medical technology has been the standardization of electronic health records (EHR). Moving away from the antiquated, paper-based record keeping of the pre-digital era has allowed healthcare providers to modernize patient care. Connecting CRM to EHR creates many options for healthcare providers to automate patient communications, provide secure and easy access to records and enhanced reporting on data analytics.

If clear data pathways and reporting is configured, healthcare providers have the opportunity to gain never-before-seen insights into patient care improvement.

It’s well documented how challenging the billing process can be for both patients and providers. There’s often no simple answer, but software holds the key. Faye helps design healthcare CX strategies from start to finish to cut through the complexity for the end user.