Faye for Healthcare

Provide exceptional patient experiences, connect care teams, and improve patient outcomes with our HIPAA-compliant CRM & CX services. 

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Healthcare challenges we solve

Every healthcare practice and enterprise are unique, but they share common concerns and needs. Compliance, data protection and quality of care remain the most important issues for the industry – Faye helps healthcare businesses propel software adoption to new levels. 

Key Benefits

HIPAA Compliance

Nothing is more important than the security of your patients’ private health information. Achieving and maintaining HIPAA compliance is the combination of a systems architecture with ongoing audit and maintenance. Faye is well versed in HIPAA compliance, helping you reach and maintain this level of best practice.

The Quality of Care

Innovation in healthcare often surrounds treatment breakthroughs, medical devices and research advancements, but the patient experience remains one of the most important considerations for healthcare companies. Quality of care assists in so many ways. When technology is deployed in the right way, it can reduce slippage and enhance your communications clarity.

EHR/CRM Integrations

A well-known improvement in medical technology has been the standardization of electronic health records (EHR). Moving away from the antiquated, paper-based record keeping of the pre-digital era has allowed healthcare providers to modernize patient care. Connecting CRM to EHR creates many options for healthcare providers to automate patient communications, provide secure and easy access to records and enhanced reporting on data analytics.

Data Insights

If clear data pathways and reporting is configured, healthcare providers have the opportunity to gain never-before-seen insights into patient care improvement.

Overcome Billing Hurdles

It’s well documented how challenging the billing process can be for both patients and providers. There’s often no simple answer, but software holds the key. Faye helps design healthcare CX strategies from start to finish to cut through the complexity for the end user.

How we help.

Software selection &
CX strategy

Having CRM and practice management software is not enough. It must be set up and aligned to a CX strategy. Faye unlocks the full potential of your software and empowers your team to succeed.

Data Management & Patient

Integrate data, automate processes and drive clear patient communications. For healthcare providers, reducing gaps, creating efficiencies and maintaining an excellent patient experience is crucial.

Deployment &

From data migration to new software deployment, Faye helps you map and improve your internal processes using software in the best way possible.

Training & Support

Software needs to evolve with you, and the way it’s used is essential to success. Whether onsite or remote, Faye provides ongoing training, onboarding, refreshers and technical support, all year round.

Integration &

Integrate your entire software ecosystem and capitalize on data insights, deploy compliance measures across the board and scale easily over time. Our pre-built software integrations and custom software development team help you get it right, the first time.

Platforms we recommend

With its robust customer relationship management (CRM) capabilities, SugarCRM empowers businesses with a comprehensive platform that seamlessly integrates sales, marketing, and customer support, facilitating efficient and personalized interactions throughout the customer lifecycle.

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As a leading customer service and engagement platform, Zendesk offers a user-friendly interface that simplifies support processes. Its versatile features, including ticketing and knowledge base management, enable businesses to provide exceptional customer experiences while streamlining internal operations.

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Renowned as a pioneer in cloud-based CRM, Salesforce provides a scalable and customizable platform that supports sales, service, marketing, and more. With its powerful analytics and automation tools, Salesforce empowers organizations to build stronger customer relationships and drive business growth.

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A dynamic customer engagement platform, Freshworks offers a suite of tools for customer support, sales, and marketing. Its intuitive interface, combined with features like multi-channel support and automation, makes it a versatile choice for businesses seeking to enhance customer interactions and streamline their operations.

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Making the Best Software in the World Even Better

Go far beyond traditional managed services with Axia. By bundling Fayes capabilities and expertise into one annual or monthly subscription, your organization is empowered with continuous improvements at a fixed flat-rate fee. Unlike other software support providers, Faye doesnt just settle for simple issue resolution and maintenance. We take it a step further by continuously optimizing your platform, transforming your application from something that just checks a box to a solution that is a total game-changer

Axia by Faye

“Faye has provided us not only with exceptional Salesforce.com and CRM expertise through the global rollout of many complex, multi-partner, and multi-system initiatives; they also innately understand the cultural and operational differences of a non-profit.”

Claudia Carlotti Director of IT

Recognized for our excellence.

How can we help?

Reach out for a free audit and find out how we can help today.

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