Blog

AI Leadership

AI Customer Service in Banking and Fintech: What Fin Should Handle, and What It Shouldn’t

• Melanie Parson
• October 1, 2026

AI Leadership

Who Should Use Fin? A Fit Check Before You Buy 

• Melanie Parson
• October 1, 2026

AI Leadership

From Ticketing to AI-First Support: What Change Management Really Looks Like

• Melanie Parson
• September 29, 2026

AI Leadership

Designing AI Escalation Rules Your Customers Will Actually Respect

• Melanie Parson
• September 28, 2026

AI Leadership

What Claude Implementation Actually Involves: From AI Licenses to Business Impact

• Sarah Hurd, VP Professional Services
• September 23, 2026

AI Leadership

AI Changes Everything. Except This. 

• Luke Richmond, Director of Global Professional Services
• September 2, 2026

AI Leadership

Governing Claude for Enterprise: A Practical Guide to AI Governance Consulting

• David Pascale, Sr. Director Data & AI
• August 25, 2026

CRM / Sales

Your Best Salesperson Is About to Stop Logging Into Your CRM 

• Ross Peetoom, VP Professional Services
• July 23, 2026

AI Leadership

Garbage In, Garbage Out: What London Tech Week 2026 Really Taught Us About AI

• Elizabeth Agudelo, Consultant
• June 30, 2026

CRM / Sales

Salesforce PDO: Your Essential Partner for AppExchange Product Success 

• Matt Scheer, Director
• June 4, 2026

AI Leadership

AI Managed Services: Why Your AI Needs Continuous Care to Deliver ROI

• Jason Green, President and Chief AI Strategy Officer
• May 29, 2026

AI Leadership

Top Intercom Service Partners: How to Choose One in 2026

• Melanie Parson
• May 21, 2026