CX for transport

5 Benefits of CX for Transportation and Logistics Companies

For many transportation companies, gaining and retaining customers is a huge deal. Once a...

Retail Customer Experience

How AI Is Transforming the Retail Customer Experience

If you want to understand how quickly the customer experience is changing, all you...

authenticity

Two Ways to Build Authenticity and Better Serve Customers with AI

One of the biggest misconceptions about artificial intelligence (AI) is that it is swapping...

customer service leaders

Where are Customer Service and Support Leaders Spending In 2021?

There’s no question that the COVID-19 pandemic had a profound — and largely disastrous...

crm and sales report

CRM and Sales Impact Report

The $35 billion CRM market provides the foundational technology for customer engagement. However, it has...

David Faye signature

A new season for Faye

This month, we launch a new brand for Faye. It may seem inconsequential to...

b2b marketing trends

5 B2B Marketing Trends in 2021

No matter how you shake it out, 2020 was a whirlwind. Everyone dealt with...

breakdown silos

Breaking Down the Silos in Your Business

Does it ever seem like the pieces aren’t fitting together correctly at your company?...

seo trends

15 Tips to Improve SEO in 2021

SEO stands for search engine optimization. Like so many marketing techniques, it was new...