Retail Customer Experience

How AI Is Transforming the Retail Customer Experience

If you want to understand how quickly the customer experience is changing, all you...

bounce rate

5 Tips for Reducing Email Bounce Rate

The most effective and reliable marketing tool your business has is its email list....

authenticity

Two Ways to Build Authenticity and Better Serve Customers with AI

One of the biggest misconceptions about artificial intelligence (AI) is that it is swapping...

CX for transport

5 Benefits of CX for Transportation and Logistics Companies

For many transportation companies, gaining and retaining customers is a huge deal. Once a...

customer service leaders

Where are Customer Service and Support Leaders Spending In 2021?

There’s no question that the COVID-19 pandemic had a profound — and largely disastrous...

retail and CPG

Using Technology to Overcome Support Hurdles in CPG and Retail

Even before the massive disruptions that resulted from the COVID-19 pandemic, big things were...

crm and sales report

CRM and Sales Impact Report

The $35 billion CRM market provides the foundational technology for customer engagement. However, it has...

b2b marketing trends

5 B2B Marketing Trends in 2021

No matter how you shake it out, 2020 was a whirlwind. Everyone dealt with...

breakdown silos

How You Got to a Disconnected Workforce …and How to Break Down the Silos

Does it ever seem like the pieces aren’t fitting together correctly at your company?...