Blog | Insights | Faye

ai agent vs chatbot

Agentic AI vs. Chatbots: Why Autonomous Agents Are the Next Big Thing

David Pascale, Sr. Director Data & AI
January 25, 2026

women discussing ai orchestration

The Importance of an AI Orchestration Platform

David Pascale, Sr. Director Data & AI
January 18, 2026

$fractional chief ai officer$

What’s The Value of a Fractional Chief AI Officer?

Jason Green, President and Chief AI Strategy Officer
January 6, 2026

man explaining zendesk netsuite integration

CRM / SalesWorkflow Efficiency / Automation

The Top Zendesk NetSuite Integrations

Chin Ogba
January 5, 2026

team integrating ai into business

How to Connect AI, CRM & CX Tools Without Breaking Your Stack

Adrian Boerstra, VP Strategic Services
December 18, 2025

people discussing intercom fin ai agent

AI LeadershipCustomer Experience

Intercom’s Fin Agent is Redefining CX: What We Learned from 10 Case Studies

David Pascale, Sr. Director Data & AI
December 12, 2025

team discussing ai adoption

The AI Sherpa Your Business Needs: How Faye’s AI Adopter Bundle Gets You to the Summit

David Pascale, Sr. Director Data & AI
December 7, 2025

man building ai agent inside the crm

How to Build Your First AI Agent Inside Your CRM

Shaun Taberer, Senior Solutions Consultant
December 7, 2025

people discussing ai ethics and governance

AI Ethics and Governance: Balancing Innovation With Responsibility

David Pascale, Sr. Director Data & AI
November 25, 2025

people attending an ai workshop

Generative AI Workshops: Unlocking Innovation With Hands-On Learning

Jason Green, President and Chief AI Strategy Officer
November 16, 2025

people discussing ai governance

AI Governance for CX/CRM: A Framework for Safe Deployment

Adrian Boerstra, VP Strategic Services
November 10, 2025

woman using ai in customer service automation

Conversational AI / Bots

AI-Powered Customer Service: Transforming Support with Intelligent Automation

David Pascale, Sr. Director Data & AI
October 31, 2025