Axia for Fin

PROACTIVE Fin AI SUPPORT AND MANAGEMENT

If you want to improve your CX and unlock the full potential of AI-powered support, you need to get the most out of Fin, the AI customer agent platform that’s redefining what customer service looks like. Whether your team is running Fin AI alongside Intercom’s help desk or exploring the platform for the first time, you need experts in your corner. The best way to do this is to hire an entire team of Fin and Intercom professionals to back you up, but you probably don’t have the budget to do that internally.

That’s where Axia can help.

Axia is a managed service that bundles our Fin AI and Intercom capabilities into an annual subscription, offering you access to an extended team of experts at a fraction of the price.

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Scale Fin and Intercom to meet your needs

Axia not only addresses your current challenges with Fin AI and the Intercom platform, it also proactively looks at how your support needs will evolve, ensuring your AI strategy and software configuration grow with your business.

Increase Fin and Intercom user adoption and AI Confidence

Adoption of Fin AI and your team’s confidence in AI-powered workflows are critical for customer experience success. Axia provides training, ongoing support, Q&A, and adoption initiatives to help your agents and admins embrace Fin, reduce resolution times, and get more out of every Intercom interaction.

Budget and plan with predictability

Say goodbye to creating budget requests and project proposals every time you need help with Fin or Intercom. Axia’s annual subscription model makes it easy for you to develop your yearly budget and track your software spend so you can focus on what matters: getting strategic value out of Fin AI.

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WHAT DO YOU GET WITH AXIA FOR Fin?

Proactive Fin strategy and planning

Great AI deployments start with strategy. Through Axia, you gain access to a dedicated account manager who leads monthly strategy sessions and quarterly business reviews to create a success plan that aligns Fin AI and Intercom with your organization’s unique goals.

Fin configuration, migration, and deployment

Out of the box is a thing of the past. Through Axia, you gain access to a team of configuration, migration, and deployment experts who will get your Fin AI agent and Intercom platform running optimally, including knowledge base setup, AI training, and integrations with the rest of your software stack.

Fin end-user & admin training and adoption

User adoption is key to success with Fin and Intercom. Through Axia, you receive onboarding and refresher trainings for your end-users and admins, including Fin AI workflows, as well as usage reports to keep your team accountable and ensure they’re getting real value from the platform.

Fin AI and Intercom process optimization

Keeping pace with Fin’s rapidly evolving AI capabilities takes dedicated expertise. Our team helps Axia clients stay ahead of Fin updates, review new features, and continuously optimize your AI workflows to reduce ticket volume, improve deflection rates, and deliver a better customer experience.

Priority Fin and Intercom support

As an Axia client, your support tickets receive priority follow-up, meaning you get the fastest response times available on any questions, requests, or issues. Faster support means less downtime and more efficiency for your team.

Work with the Fin (formerly Intercom)
services partner of the year

We are proud to be one of Fin’s top service partners globally and a recognized leader in AI-powered CX. Our depth of expertise spans Fin AI strategy and optimization, Intercom implementation, and custom integrations, helping clients reduce support costs and deliver smarter, faster customer experiences.