Drive ongoing value and optimization for your support team and overall business with Freshworks strategy, support, and training services.
Axia by Faye™ bundles our Freshworks capabilities into one annual subscription, ensuring your Freshworks software grows with you.
Great software starts with strategy. Through Axia, you gain access to a dedicated account manager that leads monthly Freshworks strategy sessions and quarterly business reviews to create a Freshworks success plan that speaks to your organization’s unique goals.
Out of the box is a thing of the past. Through Axia, you gain access to a team of configuration, migration, and deployment experts that will help you get your Freshworks software running properly and speaking with the other apps in your software stack.
User adoption is key to Freshworks success. Through Axia, you receive Freshworks onboarding and refresher trainings for your end-users and admins as well as usage reports to hold your users accountable and make sure they adopt and use Freshworks effectively.
It’s not easy keeping up with the myriad of day-to-day tasks it requires to keep Freshworks running optimally. Our team helps Axia clients handle important Freshworks updates and reviews new features that would be beneficial for your team to implement.
As an Axia client, your support tickets will receive priority follow-up, meaning you will get the fastest response times available on any questions, requests, or issues you have. Faster Freshworks support means less downtime and more efficiency for your team.
Faye has completed over 1,000 successful CRM and CX software projects. Our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations used by 100,000+ users every day.
As a 10-time Inc. 5000 winner and member of the CRN Solutions Provider 500 List, we know software implementation, integration, and support like the back of our hands.
To learn more about our CRM qualifications, please view our Awards Page.
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