Zendesk Services

Zendesk services and integrations that help you put more “Zen” in your customer experience.

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Level-up your
Zendesk software

You’ve made a significant investment in your Zendesk software and now you must show improvements in your customer experience and maybe even prove ROI.

If Zendesk isn’t set up and managed with your customer support processes and your other applications in mind, you may struggle to justify your investment. That’s where we can help.

We’ve worked with hundreds of organizations to implement, manage, and optimize Zendesk software.

Zendesk Efficiency Reviews

Make sure your software works the way you need it to with a Zendesk Efficiency Review. Our experts work with you to define the steps you need to take to drive your Zendesk system from its current state to the ideal state you need it to be in to drive organizational efficiency.

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Zendesk Implementations & Jump Start Packages

Get up and running on Zendesk without the stress and potential pitfalls of doing it yourself. Our Zendesk implementation services focus on integrating your other software into Zendesk and making sure your processes are set up to drive customer support success.

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Flare for Zendesk

Enable your agents to provide faster, more reliable customer support with Flare for Zendesk—the only tool that automatically imports and syncs your customer data from any platform into Zendesk.

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Axia for Zendesk

Proactively optimize your Zendesk software with Axia for Zendesk—an annual subscription for Zendesk strategy, support, training, and optimization services. Plus, get access to our suite of integrations and enhancements.

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Industry-specific Zendesk solutions

Healthcare / HIPAA Compliance

Provide personalized patient experiences, improve virtual care, and work seamlessly across distributed care teams and payer networks with Faye’s Zendesk services. With decades of experience helping organizations across the entire healthcare industry, we can help you drive more value from Zendesk. Oh, and did we mention we’re HIPAA compliant?

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Manufacturing

Build better products, improve channel communication, and close more deals with Faye’s Zendesk services and our Flare for Zendesk product. Our experts will help you integrate key customer communication channels into your Zendesk instance, customize your agent workspaces, and set up AI-powered automations for faster ticket deflection.

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Transportation & Logistics

Improve transportation management, streamline supply chain logistics, and create loyal customers with Faye’s Zendesk services. Our consultants will help you implement lean processes within your Zendesk instance to drive efficiencies across your organization.

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Retail & eCommerce

Meet growing customer expectations, provide personalized, omnichannel support, and grow revenue with Faye’s Zendesk services and our Flare for Zendesk product. We’ll enable you to perform 24/7 customer support, manage communication across your supply chain, and integrate your third-party apps into Zendesk so you can view, edit, and sync all of your customer data within a single browser.

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Consumer Packaged Goods

Manage multiple brands, streamline agent processes, and resolve customer issues quickly with Faye’s Zendesk services and our Flare for Zendesk product. We’ll help you drive seamless communication across your entire supply chain, improve promotion and coupon management, and integrate your third-party apps into Zendesk so you can view, edit, and sync all of your customer data within a single browser.

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Work with the Zendesk
partner of the year

We are proud to be a Zendesk Partner of the Year, two years running. Our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations utilized by thousands of users every day.

To learn more about our Zendesk qualifications, please view our Zendesk partner page.

View our Zendesk partner page
zendesk partners

Zendesk Sell
Partner of the Year

2021
zendesk partners

Vertical Solutions Partner of the Year

2021
zendesk partners

Global
Sunshine Conversation Partner of the year

2021

Join these companies on the path to
outstanding customer support

Become the customer support superstar you were meant to be

Faye is your Zendesk solution and optimization partner. We are Zendesk experts, integration builders, strategists, and adoption managers. Get on the path to customer experience success by booking a meeting today!

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