Honestly, this work would have taken us months and it took Faye about six weeks….and when I say months, I mean I’d still be working on it and we’ve got a month of data already collected.
Our business is growing, but our customer service processes were falling behind with consumer expectations. We needed to make some changes, but weren’t sure exactly where to get started. Faye helped us identify gaps and focus on the sequence of changes we need to make to handle the future expected growth.
The Faye team is the foundation upon which our Zendesk implementation has thrived. Their expertise helped us maximize our investment in the platform. I am very glad we found them!
Faye has been an absolute pleasure to work with and instrumental to our Zendesk configuration. They ensured that our team understood the entire platform and utilized it in the best way possible to meet our goals as a company. We could count on all of our questions to be answered promptly and by the end of our sessions we felt completely ready for launch.
Unlock the full potential of Zendesk and set up your team for success with a powerful customer experience strategy.
Drive digital transformation with world class planning, and implementation of Zendesk products.
Integrate Zendesk with your entire software stack using the power of Faye’s pre-built integrations and custom software development team.
Whether onsite or remote, Faye offers Zendesk training, onboarding, refreshers and technical support for clients worldwide.
Use your Zendesk data to inform better business decisions, with Faye as your software optimization partner.
Faye's team of certified Zendesk experts identify areas for improvement to help improve your customer and agent experience.
Our flagship offering. Drive ongoing value and optimization for your business with strategy, support, training and access to our full software suite in one bundled monthly or annual subscription.Learn more
Seamlessly connect and understand all customer data across your CRM, ERP and software ecosystem using the power of Zendesk Sunshine and Flare by Faye.Learn more
A simple and powerful CRM to remove friction from the sales process. Faye creates greater productivity and effectiveness for your teams with enhanced CX strategy, data migration, analytics and integration.
The complete customer service solution that will grow with you. Faye drives stronger data analysis and software stack integration while dialing in many of the features you may not be utilizing perfectly.
Faye unlocks the power of your Zendesk instance by harnessing Sunshine with the use of Flare by Faye, a revolutionary new tool to connect your data and visualize it within the Zendesk platform.
Reach out for a free Zendesk audit and find out how we can help today.