Faye for Retail & E-commerce

At Faye, we recognize the disruption that technological change has brought to retail and e-commerce businesses. It’s more vital than ever to pursue efficiency, accuracy and productivity with customer expectations reaching all-time highs. That’s where Faye comes in. 

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Retail & E-Commerce challenges we solve

In the fast-paced and competitive world of retail and e-commerce, we understand that the challenges can be daunting. Whether it’s heightened competition or soaring customer expectations, we have the expertise to provide you with the strategic edge you need to succeed. With our help, you can optimize your operations, enhance customer engagement, and overcome common hurdles like low conversion rates and shopping cart abandonment. Trust us to streamline your journey to success in this dynamic market. 

Key Benefits

Meet the Growing Expectations from Your Customers

Customers vote with their wallets. Timely, informative and personalized experiences are vital to winning them over. Today, their expectations are the highest they’ve ever been, and brands need customer-first CX strategies, deployed using robust software implementations.

Online Mastery

Moving online is no longer competitive. It’s the baseline. Mastering online from inventory controls to logistics, automation, service and optimized case management is the way companies will win.

More Lines of Communications

Increase and open up the channels of communication to allow your customers to connect with you in their preferred way. How do you manage these many modes of communication seamlessly and from one centralized hub?

One Customer Profile to See the Future

Collate all customer data and touch points into one profile and use that data to personalize an individual’s experience or forecast your future product pivots, based on demand signals.

Agile Reporting & Revenue Growth

With so many data points throughout a retail e-commerce business, true analysis requires the integration of systems with clear dashboarding and reporting. The result – quicker and more meaningful decisions can be made to capture opportunity and grow revenue.

How we help.

Software selection &
CX strategy

Your customer experience is front and center to success. It permeates every part of what you do. Faye helps elevate your digital CX strategy and custom fit your software implementation.

Logistics & Supply Chain

From product to sale, delivery and retention, Faye helps you achieve greater software effectiveness with real time integration of your data and tracking across all platforms. The result is faster, stronger and more profitable operations.

Deployment &

Migrate data to new platforms or fix data inefficiencies that are slowing you down. Don’t go it alone. Faye implements new software with tailored precision.

Training & Support

As you change, so will your software. Faye ensures your changing and growing workforce continue to use platforms the way they were intended, from training to onboarding, refreshers and technical support.

Integration &

For retail and e-commerce brands, the integration of your platforms are essential to worry-free operations. Integrate your entire software ecosystem using Faye’s pre-built software integrations and custom software development team.

Platforms we recommend

With its robust customer relationship management (CRM) capabilities, SugarCRM empowers businesses with a comprehensive platform that seamlessly integrates sales, marketing, and customer support, facilitating efficient and personalized interactions throughout the customer lifecycle.

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As a leading customer service and engagement platform, Zendesk offers a user-friendly interface that simplifies support processes. Its versatile features, including ticketing and knowledge base management, enable businesses to provide exceptional customer experiences while streamlining internal operations.

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Renowned as a pioneer in cloud-based CRM, Salesforce provides a scalable and customizable platform that supports sales, service, marketing, and more. With its powerful analytics and automation tools, Salesforce empowers organizations to build stronger customer relationships and drive business growth.

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A dynamic customer engagement platform, Freshworks offers a suite of tools for customer support, sales, and marketing. Its intuitive interface, combined with features like multi-channel support and automation, makes it a versatile choice for businesses seeking to enhance customer interactions and streamline their operations.

Learn more

Making the Best Software in the World Even Better

Go far beyond traditional managed services with Axia. By bundling Fayes capabilities and expertise into one annual or monthly subscription, your organization is empowered with continuous improvements at a fixed flat-rate fee. Unlike other software support providers, Faye doesnt just settle for simple issue resolution and maintenance. We take it a step further by continuously optimizing your platform, transforming your application from something that just checks a box to a solution that is a total game-changer

Axia by Faye

“Our business is growing, but our customer service processes were falling behind with consumer expectations. We needed to make some changes, but weren’t exactly sure where to get started. Faye helped us identify gaps and focus on the

Jason Roberts Customer Service Manager

“Honestly, this work would have taken us months and it took Faye about 6 weeks… and when I say months, I mean I’d still be working on it and we’ve got a month of data already collected”

Kevin McCracken Director of Business Development/Co-founder

Recognized for our excellence.

How can we help?

Reach out for a free audit and find out how we can help today.

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