Honestly, this work would have taken us months and it took Faye about six weeks….and when I say months, I mean I’d still be working on it and we’ve got a month of data already collected.
Kevin McCracken
Director of Business Development/Co-Founder
Our business is growing, but our customer service processes were falling behind with consumer expectations. We needed to make some changes, but weren’t sure exactly where to get started. Faye helped us identify gaps and focus on the sequence of changes we need to make to handle the future expected growth.
Jason Roberts
Customer Service Manager
Your customer experience is front and center to success. It permeates every part of what you do. Faye helps elevate your digital CX strategy and custom fit your software implementation.
From product to sale, delivery and retention, Faye helps you achieve greater software effectiveness with real time integration of your data and tracking across all platforms. The result is faster, stronger and more profitable operations.
Migrate data to new platforms or fix data inefficiencies that are slowing you down. Don’t go it alone. Faye implements new software with tailored precision.
As you change, so will your software. Faye ensures your changing and growing workforce continue to use platforms the way they were intended, from training to onboarding, refreshers and technical support.
For retail and e-commerce brands, the integration of your platforms are essential to worry-free operations. Integrate your entire software ecosystem using Faye’s pre-built software integrations and custom software development team.
Competition is high. Customer expectations are
high. The pressure is on for retail and e- commerce
and finding an edge is more important than ever.
Here’s some of the challenges we help businesses
and brands like yours solve.
Customers vote with their wallets. Timely, informative and personalized experiences are
vital to winning them over. Today, their expectations are the highest they’ve ever been, and
brands need customer-first CX strategies, deployed using robust software implementations.
Moving online is no longer competitive. It’s the baseline. Mastering online from inventory
controls to logistics, automation, service and optimized case management is the way
companies will win.
Increase and open up the channels of communication to allow your customers to connect
with you in their preferred way. How do you manage these many modes of communication
seamlessly and from one centralized hub?
Collate all customer data and touch points into one profile and use that data to personalize
an individual’s experience or forecast your future product pivots, based on demand signals.
With so many data points throughout a retail e-commerce business, true analysis requires
the integration of systems with clear dashboarding and reporting. The result – quicker and
more meaningful decisions can be made to capture opportunity and grow revenue.
Reach out for a free audit and find out how we can help today.
