Our teams work in perfect harmony to ensure solutions are always finely tuned. Drop us a line anytime if we can make your project a success or just to say hello.
We are problem solvers who believe there’s always a better way, even when it’s not clear. We are technologists, visionaries, and software geeks – just like you. We know that success is not just choosing the right software – but making it sing.
Our teams work in perfect harmony to ensure solutions are always finely tuned. Drop us a line anytime if we can make your project a success or just to say hello.
It is more than likely at this point in proceedings you have already had the opportunity to meet one of the members of our brilliant sales department, you may know them as your account executive.
They are of course responsible for all things sales, you can look to them for help with purchasing additional licenses, discussing potential new products you’re interested in, integration options, and advice on how to get the best bang for your buck.
Our world-class professional services department will be leading your new project with us, they are the real creative geniuses here at Faye and will help you bring your vision to reality.
They are the solutions consultants, project managers, and software engineers directly involved in delivering awesome tailored software to you. Project specific questions should be sent to them, they can aid in providing timelines, roadmaps, solutions, and software-specific advice.
The support team are responsible for all things product support and customer service. The support desk is manned 7am – 7pm PST, you will be guaranteed a quick response and this should be your go-to destination for urgent concerns surrounding your software purchased from us. They stay up-to-date on all our supported software’s releases and changes.
You can look to them for help with fixing bugs, IT support, helping with any product-related issues, and assistance with light training in the form of knowledge-base articles or product guides. We take pride in the support experience and this is ever-evolving.
The mission for our customer success team is simple, to aid all departments in delivering successful software to happy clients!
It’s the customer success team’s responsibility to help our projects moving smoothly, aid in keeping our customers satisfied, and resolve any issues that may pop up during our projects. All members of the customer success team are qualified in their respective platform and they will be overlooking your project like a hawk, ready to stop any potential blockers prior to you feeling the ramifications. If you ever have any dissatisfaction with Faye, they are available to help resolve that too!
Our finance team will be your contact for any invoice queries and billing questions. We are trying to make your payment process as simplistic as possible.
