Conversational AI & Bots

Why invest in AI?

Your sales, customer service, marketing, and even internal support team need solutions that grow and change with them. As the chatbot industry and AI become more robust, your team will continually see the benefits of:

Conversation and intelligent user experiences
Scalable customer support offerings
Higher CSAT & ROI
Enabling AI across more channels – like voice, social, and email

Help Me Pick a Bot

TICKET DEFLECTION ROI CALCULATOR

Estimate potential savings when investing in conversational AI and lowering support agent workload

Total annual support tickets Total support agent Average annual agent salary Choose a target chatbot deflection

Current Metrics

$6.00

Cost per ticket

5,000

Annual tickets/agent

Potential Savings

60,000

New agent ticket volume

$190,000.00

Year 1 savings

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Product Highlight:
GPT Agent Assist

When it comes to AI, we walk the talk. Built initially as an internal tool to assist Faye’s agents, the client inquiries about our GPT Agent Assist solution soon led us to release it to the market.

Today, Zendesk users leverage it to streamline their support process and improve their agent satisfaction.

Learn More

Solutions by Department

For Your Customer Service Team

Automate customer service requests by allowing technology to deflect common requests. Level up your customer service by:

No waiting – instant resolution, 24-7
Tailored, personalized chats with integrated data
Save time by allowing your bot to gather data for agents

For Sales & Marketing Teams

Every customer starts with a conversation. Empower your sales and marketing teams with tools to have the right conversation, at the right time.

Convert customers with tailored promos & coupons
Schedule meetings & book appointments
Offer upsell opportunities based on previous purchases
Gather valuable insights on buying behaviors

For Internal Support Teams

Help employees stay engaged and compliant with internal policies by getting them to the right teams and departments:

Streamline employee onboarding
Localized content based on location, department, language, or employee status
Gather troubleshooting data for common IT issues (such as asset data, access level, and more)
Drive policy adoption by easily surfacing process documentation

Join these companies on the path to outstanding customer support

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Go beyond traditional managed services