GPT Agent Assist for Zendesk

• Accurate answers: GPT Agent Assist generates responses that are based on your help center documentation, ensuring that your support team provides consistent answers to every ticket, without losing personality.
• Faster ticket resolution: GPT Agent Assist helps your support team respond to tickets more quickly and efficiently, reducing response times and improving customer satisfaction.
• Improved agent experience: By automating the process of answering common support tickets, GPT Agent Assist helps reduce the workload of your support team, allowing them to focus on the complex issues.

Key Features

• Conversation-based or custom questions: Let GPT Agent Assist generate an answer based on the ticket history, or let your agents ask it their custom questions!
• Automatic processing of your help center articles: Based on your Zendesk URL, our app automatically scans and learns from your help center articles, picking the article most fitting the customer’s inquiry and basing its response on it.
• Pre-processing of tickets: GPT Agent Assist can automatically scan incoming tickets, providing a response draft immediately upon opening a ticket.
• Constant adaptation: Letting your agents give feedback to GPT Agent Assist continuously improves its response quality to better match your organization’s needs.
• Powered by ChatGPT: GPT Agent Assist uses state-of-the-art language processing technology to generate relevant and accurate answers to customer tickets.
• Seamless integration into the Zendesk ticket sidebar, making GPT Agent Assist easy to use for your support team.