Axia + Sugar

A value-driven managed service that includes Sugar development, strategy, support, training, and optimization.

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PROACTIVE Sugar SUPPORT AND MANAGEMENT

It is not easy to drive ongoing value for your business, but by optimizing SugarCRM it can be.

In an ideal world, you would have an entire team of SugarCRM professionals to back you up… but you don’t have the budget to hire them internally.

That’s where Axia can help.

Axia bundles our SugarCRM capabilities and expertise into one annual subscription, offering you access to an extended team of SugarCRM professionals — at a fraction of the price

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Scale Sugar to meet your needs

Axia not only addresses your current challenges with Sugar, it also proactively takes a look at how you will need to use your software in the future, enabling it to evolve with you.

Increase Sugar user adoption

Sugar user adoption is critical for customer experience success. Axia provides training, ongoing support, Q&A, and adoption initiatives to help you increase adoption rates and avoid CRM failure.

Budget and plan with predictability

Say goodbye to creating budget requests and project proposals every time you need help with SugarCRM. Axia’s annual subscription model makes it easy for you to develop your yearly budget and track your SugarCRM spend so you can focus on what matters: getting strategic value out of SugarCRM.

WHAT DO YOU GET WITH AXIA FOR Sugar?

Proactive Sugar strategy and planning

Great software starts with strategy. Through Axia, you gain access to a dedicated account manager that leads monthly SugarCRM strategy sessions and quarterly business reviews to create a SugarCRM success plan that speaks to your organization’s unique goals.

Sugar configuration, migration, and deployment

Out of the box is a thing of the past. Through Axia, you gain access to a team of configuration, migration, and deployment experts that will help you get your Sugar software running properly and speaking with the other apps in your software stack.

Sugar end-user & admin training and adoption

User adoption is key to Sugar success. Through Axia, you receive Sugar onboarding and refresher trainings for your end-users and admins as well as usage reports to hold your users accountable and make sure they adopt and use Sugar effectively.

Sugar software and process optimization

It’s not easy keeping up with the myriad of day-to-day tasks it requires to keep Sugar running optimally. Our team helps Axia clients handle important Sugar updates and reviews new features that would be beneficial for your team to implement.

Priority Sugar support

As an Axia client, your support tickets will receive priority follow-up, meaning you will get the fastest response times available on any questions, requests, or issues you have. Faster Sugar support means less downtime and more efficiency for your team.

WORK WITH THE #1
SUGARCRM PARTNER

Faye has been a Sugar partner for over 12 years and we have completed over 1,000 CRM projects. Our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations used by 100,000+ Sugar users every day.

As one of the only Elite Reselling Partners in the U.S. and as the 2022 Sugar President’s Club Partner of the Year, we’ve been entrusted with more SugarCRM implementations, integrations and support than any other partner in the world.

To learn more about our Sugar qualifications, please view our partner page.

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