Freshworks Services

Freshworks services and integrations to help you deliver faster, more personalized omnichannel support.

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Whether you’re exploring Freshworks for the first time or are a seasoned pro looking to grow and expand your current implementation, Faye has got you covered! 

No matter what your CX strategy is, we specialize in all things Freshworks to help improve the overall client experience and improve omnichannel support. 

Our Freshworks Offerings

Implementations & Jump Start Packages

Get up and running on Freshworks without the stress and potential pitfalls of doing it yourself. Our Freshworks implementation services focus on integrating your other software into Freshworks and making sure your processes are set up to drive customer support success.

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Software + Process Optimization

Make sure your software works the way you need it to with a Freshworks Software + Process Optimization. Our experts work with you to define the steps you need to take to drive your Freshworks system from its current state to the ideal state you need it to be in to drive organizational efficiency.

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Migration Services

Our team of experts will seamlessly transition your business from its existing customer support or helpdesk systems to Freshworks, ensuring a smooth and efficient transfer of data, configurations, and workflows. We will ensure your business can confidently adopt Freshworks while minimizing disruptions to customer support operations.

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Custom Application Development

Adding Freshworks into your tech stack is not enough to start seeing results. Our team of Freshworks experts help you seamlessly weave it into the fabric of your organization, linking it with other platforms and solutions you are already using today. With these customized integrations, you can streamline support, delivered tailored customer experiences, centralize access to critical client data, and so much more!

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Evaluation & Procurement Services

Our software evaluation and procurement services go beyond mere negotiation; we act as your trusted advocate to ensure you secure the best deals with software vendors. By partnering with us, you gain access to preferred pricing and terms, ensuring your investment drives maximum value and aligns with your business goals.

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Connect your Freshworks application to the rest of your tech stack. Our integrations allow you to build seamless bridges between the software you’re already using today to enhance interoperability between your CRM and your other software investments. By integrating your Freshworks application with your existing systems, you can unlock new efficiencies, streamline processes, and facilitate smoother data flow across platforms.

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Faye Add-Ons for Freshworks

Freshdesk + SugarCRM Integration

The SugarCRM Freshdesk Integration by Faye seamlessly brings Freshdesk data into SugarCRM, providing users with a more holistic account view. By integrating Freshdesk’s robust helpdesk system with SugarCRM, your organization can transcend typical CX solutions, providing a dynamic synergy for improved customer relationship management.

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Freshdesk + NetSuite Integration

The Freshdesk NetSuite Integration by Faye seamlessly brings NetSuite data into Freshdesk, providing customer support agents quick access to critical information exactly when they need it. This integration allows users to effortlessly sync NetSuite customers, contacts, and sales history with Freshdesk in real-time, resulting in streamlined processes, automated tasks, and increased productivity.

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Freshworks Expertise

Leveraging the power of Freshservice, our team of experts design and build intelligent, automated employee experiences, empowering your internal support teams to do more with less. From incident management and AI-powered services to comprehensive automation capabilities, Freshservice equips your team to enhance efficiency and deliver exceptional service.

Freshsales revolutionizes CRM with a cloud-based platform, streamlining customer interactions and sales campaigns with AI-driven insights. Simplify lead management with one-click calls, kanban views, and intent scores for targeted conversations. Enhance efficiency and boost sales growth, ensuring your business not only meets but exceeds quarterly objectives with ease.

Freshdesk elevates customer support with its cloud-based platform, integrating AI, omnichannel help desks, and multi-channel management for seamless service. Empower teams with smart ticketing and AI-driven insights for intuitive support. Streamlined and scalable, Freshdesk ensures timely, consistent customer engagement at every growth stage.

Any other Freshworks-related needs? We’ve got you covered! At Faye, we specialize in all things Freshworks to alleviate headaches and deliver the CX results you’re looking for.

Axia for Freshworks

Axia elevates the concept of traditional managed services by bundling Faye’s capabilities and expertise into one annual or monthly subscription, empowering your organization with continuous improvements at a fixed flat rate fee.

Unlike other Freshworks support providers, Faye doesn’t just settle for simple issue resolution and maintenance. We take it a step further by continuously optimizing your platform, transforming your application from something that just checks a box to a total game-changing solution. 

The Axia brochure for Freshworks Learn More About Axia

Work with a top Freshworks Partner

As the 2024 CRM and CX Freshworks strategic partner of the year, we pride ourselves on having the highest number of Freshworks-certified professionals compared to any other partner. Our collaboration with Freshworks ensures that we offer unparalleled expertise and innovative solutions, helping businesses excel in customer engagement and support. 

Our Expertise

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