Freshworks Services

Freshworks© services and integrations to help you deliver faster, more personalized omnichannel support.

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Get the best customer
service software

By using Freshworks’ CRM for customer service, you’ve proven that driving positive omnichannel customer experiences is a top priority.

And now that you’ve invested in the software, it’s time to make sure you utilize it to its full potential.

That’s where we can help.

At Faye, we’ve worked with hundreds of organizations to implement, manage, and optimize their customer support and CRM software.

Freshworks Jumpstart Packages


If your organization is ready to start using Freshworks, but you have limited expertise, time, and/or budget, then a Freshworks Jumpstart Package will be your best friend.

You’ve done the hard part of getting buy-in for a new system, let us take it from here.

Our Freshworks implementation services include expert configurations, admin and end-user training, and go-live support.

To learn more and receive a free quote, speak with a member of our team.

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Freshworks Efficiency Reviews

Just because you’re using Freshworks, doesn’t mean your support team has what they need to provide speedy, reliable support. You also need to make sure your software aligns with your processes and actually helps your agents perform their job more efficiently.

Our Freshworks Efficiency Reviews are a low-effort way to ensure your platform is doing its best job by helping you:

  • Identify ways to save time and money
  • Gain visibility and control of your support workflows
  • Turn your agents into revenue generators
  • Understand how to configure Freshworks so it scales with you


Speak with a member of our team for more information and pricing.

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Axia for Freshworks

Selecting the right support software is just the beginning.

You’ll really start to reap the benefits of Freshworks when you establish a clear strategy, provide continuous training, and configure your technology so it evolves with you.

But, it’s not easy to do all of this on your own.

That’s why we created Axia for Freshworks—a managed service that bundles all of our capabilities into one annual subscription that includes Freshworks strategy, configuration, support, and training.

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Freshworks Solutions for Every Industry

Healthcare / HIPAA Compliance

Provide personalized patient experiences, improve virtual care, and work seamlessly across distributed care teams and payer networks with Faye’s Freshworks services. With decades of experience helping organizations across the entire healthcare industry, we can help you drive more value from Freshworks. Oh, and did we mention we’re HIPAA compliant?

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Build better products, improve channel communication, and close more deals with Faye’s Freshworks services. Our experts will help you integrate key customer communication channels into your Freshworks instance, customize your rep workspaces, and set up AI-powered automation for faster ticket deflection.

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Transportation & Logistics

Improve transportation management, streamline supply chain logistics, and create loyal customers with Faye’s Freshworks services. Our consultants will help you implement lean processes within your Freshworks instance to drive efficiencies across your organization.

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Retail & eCommerce

Meet growing customer expectations, provide personalized, omnichannel support, and grow revenue with Faye’s Freshworks services. We’ll enable you to perform 24/7 customer support, manage communication across your supply chain, and integrate your third-party apps into Freshworks so you can view, edit, and sync all of your customer data within a single browser.

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Consumer Packaged Goods

Manage multiple brands, streamline agent processes, and resolve customer issues quickly with Faye’s Freshworks services. We’ll help you drive seamless communication across your entire supply chain, improve promotion and coupon management, and integrate your third-party apps into Freshworks so you can view, edit, and sync all of your customer data within a single browser.

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Faye has completed over 1,000 successful CRM and CX software projects. Our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations used by 100,000+ users every day.

As a 9-time Inc. 5000 winner and member of the CRN Solutions Provider 500 List, we know software implementation, integration, and support like the back of our hands.

To learn more about our CRM qualifications, please view our Awards Page.

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