Don’t settle for just having sales, marketing and service software in place. With Faye, software is set up and configured in ways that unlock its full potential, aligned it to a succinct and precise CX strategy.
Achieve greater software effectiveness with product and stock search capabilities, as well as issues coupons and discounts…all in one place.
Migrate your data and deploy new software into your business with Faye. We configure features and build automation so your internal teams can do the work of many with just a few.
Ongoing adoption is instrumental to software success. Whether onsite or remote, Faye provides ongoing training, onboarding, refreshers and technical support, all year round.
Integrate your entire software ecosystem and scale easily over time. Faye’s pre-built software integrations and custom software development team help you get it right, the first time.
CPG support agents field calls and messages regarding everything from stock information to discounts to recalls. Typically, a CPG customer service rep would need to sift through different platforms to answer all the questions that come their way, creating a lot of wasted time just trying to find the answer. With Faye’s CPG capabilities, agents can resolve issues quickly, creating a better customer experience.
With an enormous amount of data flowing in between systems every day, configuring your software to capture, analyze and report will deliver access to new insight you can use from recalls to replacement products to issuing coupon codes.
Use historical data to forecast future customer needs, particularly as you scale. Great
software implementation gives you the power to view real-time data and make quick
decisions on the fly.
Utilize Faye software to quickly assist customers to find products and how much is in stock instead of wasting valuable time calling stores.
Create and distribute coupons to customers who can use them on multiple channels, such as ecommerce website, on app, or in store.
Manage discounts and coupons eligibility and delivery right inside the ticket view. It’s a quick and easy way to provide value for a customer or prospect.
Reach out for a free audit and find out how we can help today.