CPG is a fast-paced industry, where companies are juggling various brands in a variety of markets from packaged goods to beverages to cosmetics. Faye helps CPG firms like yours to best manage multiple brands, streamlining agent processes so they can quickly find information on product data and inventory.

Fearless and beautiful software solutions

How we help
  • Software selection & CX strategy

    Don’t settle for just having sales, marketing and service software in place. With Faye, software is set up and configured in ways that unlock its full potential, aligned it to a succinct and precise CX strategy.

  • Agent Efficiency

    Achieve greater software effectiveness with product and stock search capabilities, as well as issues coupons and discounts…all in one place.

  • Deployment & migration

    Migrate your data and deploy new software into your business with Faye. We configure features and build automation so your internal teams can do the work of many with just a few.

  • Onboarding, training & support

    Ongoing adoption is instrumental to software success. Whether onsite or remote, Faye provides ongoing training, onboarding, refreshers and technical support, all year round.

  • Triangle with lines

    Integration and evolution

    Integrate your entire software ecosystem and scale easily over time. Faye’s pre-built software integrations and custom software development team help you get it right, the first time.

CPG
challenges we
solve

CPG support agents field calls and messages regarding everything from stock information to discounts to recalls. Typically, a CPG customer service rep would need to sift through different platforms to answer all the questions that come their way, creating a lot of wasted time just trying to find the answer. With Faye’s CPG capabilities, agents can resolve issues quickly, creating a better customer experience.

MORE INSIGHT

With an enormous amount of data flowing in between systems every day, configuring your software to capture, analyze and report will deliver access to new insight you can use from recalls to replacement products to issuing coupon codes.

DATA-DRIVEN FORECASTING

Use historical data to forecast future customer needs, particularly as you scale. Great
software implementation gives you the power to view real-time data and make quick
decisions on the fly.

MANAGE SEARCH

Utilize Faye software to quickly assist customers to find products and how much is in stock instead of wasting valuable time calling stores.

CROSS-CHANNEL COUPONS

Create and distribute coupons to customers who can use them on multiple channels, such as ecommerce website, on app, or in store.

MANAGE DISCOUNTS WITH EASE

Manage discounts and coupons eligibility and delivery right inside the ticket view. It’s a quick and easy way to provide value for a customer or prospect.

Our Expertise

Free Audit

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