Faye for Consumer Packaged Goods (CPG)

CPG is a fast-paced industry, where companies are juggling various brands in a variety of markets from packaged goods to beverages to cosmetics. Faye helps CPG firms like yours to best manage multiple brands, streamlining agent processes so they can quickly find information on product data and inventory.

Receive a free Audit

CPG challenges we solve

Faye’s advanced CPG capabilities streamline customer support operations by empowering agents to swiftly address inquiries ranging from stock information to discounts and recalls. This eliminates the need for agents to navigate disparate platforms, significantly reducing time wastage and ensuring a seamless resolution process for an enhanced customer experience. 

Key Benefits

More Insight

With an enormous amount of data flowing in between systems every day, configuring your software to capture, analyze and report will deliver access to new insight you can use from recalls to replacement products to issuing coupon codes.

Data-driven forecsting

Use historical data to forecast future customer needs, particularly as you scale. Great software implementation gives you the power to view real-time data and make quick decisions on the fly.

Manage Search

Utilize Faye software to quickly assist customers to find products and how much is in stock instead of wasting valuable time calling stores.

Cross-Channel Coupons

Create and distribute coupons to customers who can use them on multiple channels, such as ecommerce website, on app, or in store.

Manage Discounts With Ease

Manage discounts and coupons eligibility and delivery right inside the ticket view. It’s a quick and easy way to provide value for a customer or prospect.

How we help.

Software selection &
CX strategy

Don’t settle for just having sales, marketing and service software in place. With Faye, software is set up and configured in ways that unlock its full potential, aligned it to a succinct and precise CX strategy.


Achieve greater software effectiveness with product and stock search capabilities, as well as issues coupons and discounts…all in one place

Deployment &

Migrate your data and deploy new software into your business with Faye. We configure features and build automation so your internal teams can do the work of many with just a few.

Training & Support

Ongoing adoption is instrumental to software success. Whether onsite or remote, Faye provides ongoing training, onboarding, refreshers and technical support, all year round.

Integration &

Integrate your entire software ecosystem and scale easily over time. Our pre-built software integrations and custom software development team help you get it right, the first time.

Platforms we recommend

With its robust customer relationship management (CRM) capabilities, SugarCRM empowers businesses with a comprehensive platform that seamlessly integrates sales, marketing, and customer support, facilitating efficient and personalized interactions throughout the customer lifecycle.

Learn more

As a leading customer service and engagement platform, Zendesk offers a user-friendly interface that simplifies support processes. Its versatile features, including ticketing and knowledge base management, enable businesses to provide exceptional customer experiences while streamlining internal operations.

Learn more

Renowned as a pioneer in cloud-based CRM, Salesforce provides a scalable and customizable platform that supports sales, service, marketing, and more. With its powerful analytics and automation tools, Salesforce empowers organizations to build stronger customer relationships and drive business growth.

Learn more

A dynamic customer engagement platform, Freshworks offers a suite of tools for customer support, sales, and marketing. Its intuitive interface, combined with features like multi-channel support and automation, makes it a versatile choice for businesses seeking to enhance customer interactions and streamline their operations.

Learn more

Recognized for our excellence.

How can we help?

Reach out for a free audit and find out how we can help today.

Stay up on our latest content