ZENDESK EFFICIENCY REVIEWS

During the first stage of the process, we’ll interview key team members to understand your CX strategy and how you utilize Zendesk from a high level. We’ll gain an understanding of things like:

• What’s your average ticket resolution time?
• What is your ticket deflection process?
• What are your support tiers?
• How many automations do you have in place to drive support efficiency?
• What are your burning Zendesk pain points?

During the second stage, we will take a deep dive into your Zendesk instance by looking inside of your software and by reviewing reverse demos.

We’ll do things like:

• Review all of your integrations and custom solutions
• Explore your reporting capabilities and reporting accuracy

Next, we will hold workshops with stakeholders to understand what you want the future of your CX strategy and your Zendesk software to look like. We will use this information to determine your unique next steps and scaling requirements.

Finally, we will review all of the collected information to create a list of suggested next steps. We will present these next steps to your team and provide advice on the best way to ensure your team accomplishes them.

Manage multiple brands, streamline agent processes, and resolve customer issues quickly with Faye’s Zendesk services and our Flare for Zendesk product. We’ll help you drive seamless communication across your entire supply chain, improve promotion and coupon management, and integrate your third-party apps into Zendesk so you can view, edit, and sync all of your customer data within a single browser.