ZENDESK EFFICIENCY REVIEWS

Uncover and address inefficiencies in your customer experience processes and your Zendesk software.

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Increase Customer
Service Efficiency

You want to provide your customers with an exceptional experience and Zendesk is the software you’ve chosen to help get you there. The problem is, you likely have underlying inefficiencies in your CX processes and in your Zendesk software—some of which you aren’t even aware about.

That’s why we offer Zendesk Efficiency Reviews, to help Zendesk customers uncover inefficiencies in their processes and software, and to provide them with a tangible list of steps to start making improvements immediately.

BECOME A LEADER
IN CUSTOMER EXPERIENCE

A Forrester study found that CX leaders achieved five times more revenue growth than their CX-laggard competitors. Those CX leaders know that having Zendesk alone isn’t enough—you need the correct processes, automation, and deflection to provide a premium experience.

Zendesk efficiency reviews are a low friction, low effort way for your team to start making noticeable CX efficiency improvements right away and they are your key to becoming a CX leader.

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OUR ZENDESK EFFICIENCY REVIEW PROCESS

Stage 1: Business Statistics and Zendesk Use Review

During the first stage of the process, we’ll interview key team members to understand your CX strategy and how you utilize Zendesk from a high level. We’ll gain an understanding of things like:

  • What’s your average ticket resolution time?
  • What is your ticket deflection process?
  • What are your support tiers?
  • How many automations do you have in place to drive support efficiency?
  • What are your burning Zendesk pain points?

Stage 2: Current State Review

During the second stage, we will take a deep dive into your Zendesk instance by looking inside of your software and by reviewing reverse demos.

We’ll do things like:

  • Review all of your integrations and custom solutions
  • Explore your reporting capabilities and reporting accuracy

Stage 3: Future State Review

Next, we will hold workshops with stakeholders to understand what you want the future of your CX strategy and your Zendesk software to look like. We will use this information to determine your unique next steps and scaling requirements.

Stage 4: Next Steps Delivery

Finally, we will review all of the collected information to create a list of suggested next steps. We will present these next steps to your team and provide advice on the best way to ensure your team accomplishes them.

Work with the Zendesk
partner of the year

We are proud to be a Zendesk Partner of the Year, two years running. Our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations utilized by thousands of users every day.

To learn more about our Zendesk qualifications, please view our Zendesk partner page.

View our Zendesk partner page
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Zendesk Sell
Partner of the Year

2021
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Vertical Solutions Partner of the Year

2021
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Global
Sunshine Conversation Partner of the year

2021

Join these companies on the path to
outstanding customer support

Become the customer superstar you
were meant to be

Faye is your Zendesk solution and optimization partner. We are Zendesk experts, integration builders, strategists, and adoption managers. Get on the path to customer experience success by booking a meeting today!

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