Intercom and Fin AI strategy, development & optimization services
Transform your AI and CX strategy, with Faye’s Intercom professional services— AI strategy integration, development, customization, and optimization expertise that help you take your customer experience to the next level.
Get the CX results
you’re looking for!
Whether you’re exploring Intercom as a new solution or seeking to enhance your current Intercom configuration to meet your specific needs, Faye has got you covered with comprehensive Intercom professional services!
Regardless of where you are on your customer experience journey, we specialize in all things Intercom and AI to help streamline and support processes to improve your client experience. Our Intercom expertise ensures seamless integration across all your customer touchpoints.
Our Intercom Offerings
AI Strategy, Intercom & Fin Implementation & Jumpstart Packages
Get up and running on Intercom & Fin fast without the stress and potential pitfalls of doing it yourself. Our Intercom implementation services focus on maximizing AI potential while integrating your other software into Intercom and making sure your processes are set up to drive business outcomes.
AI + CX Process Optimization
Make sure your leveraging AI to the maximum potential. Our specialists will work with you to define the steps you need to take to drive your Intercom system and AI strategy from its current state to the ideal state you need it to be in to drive organizational efficiency.
Migration Services
Our team of experts will seamlessly transition your business from another CX and AI platform to Intercom & Fin, ensuring a smooth and efficient transfer of data, configurations, and workflows. We will ensure your business can confidently adopt Intercom while minimizing disruptions to customer support operations. Our Intercom professional services include comprehensive data migration and account setup.
Custom application Development
Adding Intercom into your tech stack is not enough to start seeing results. Our team of Intercom experts help you seamlessly weave it into the fabric of your organization, linking it with other platforms and solutions you are already using today. With these customized Intercom integrations, you can streamline support, deliver tailored customer experiences, centralize access to critical client data, and so much more!
Evaluation & Procurement Services
Our software evaluation and procurement services go beyond mere negotiation; we act as your trusted advocate to ensure you secure the best deals with software vendors. By partnering with us, you gain access to preferred pricing and terms, ensuring your investment drives maximum value and aligns with your business goals.
Intercom INTEGRATIONS
Connect your Intercom application to the rest of your tech stack. Our Intercom integrations allow you to build seamless bridges between the software you’re already using today to enhance interoperability between your CX platform and your other software investments. By integrating your Intercom application with your existing systems, you can unlock new efficiencies, streamline processes, and facilitate smoother data flow across platforms.
Intercom Expertise
Fin is an AI-Agent built to elevate customer service—automating resolutions of complex queries while maintaining quality, accuracy, and your brand’s voice. It’s trained on your own knowledge base, works across omnichannel platforms (chat, email, SMS, social), and knows when to escalate to human support. Through its control tools, you gain visibility into performance, iterate fast, and free up your team to focus on high-impact issues. Faye’s Intercom services help you optimize Fin’s AI capabilities, ensuring smooth deployment, accurate training, and measurable customer experience gains.
Intercom Suite brings together Fin (your AI frontline) and a modern Helpdesk into a unified platform that scales with your needs. It streamlines workflows, empowers agents with AI-aided tools, and delivers a consistent, personalized support experience across channels. With deep reporting, collaboration features, and global capabilities (multilingual, proactive support, omnichannel), it helps you build customer loyalty, reduce overhead, and grow support operations without growing complexity. With Faye’s Intercom expertise, you can unlock the full power of the Suite—streamlining workflows, enhancing reporting, and driving scalable, personalized support.
Any other Intercom-related needs? We’ve got you covered! At Faye, we specialize in all things Intercom to alleviate headaches and deliver the CX results you’re looking for. Our comprehensive Intercom services portfolio includes integration, development, implementation, and ongoing support.
AXIA – MANAGED Intercom SERVICES
Axia for Intercom
Axia elevates the concept of traditional managed services by bundling Faye’s AI strategy, services capabilities and expertise into one annual or monthly subscription, empowering your organization with continuous improvements at a fixed, flat-rate fee.
Unlike other Intercom support providers, Faye doesn’t just settle for simple issue resolution and maintenance. We take it a step further by continuously optimizing your platform, transforming your application from something that just checks a box to a total game-changing solution.
Work With A Top CX Partner
For over 12 years, Faye has specialized in delivering CX solutions—completing more than 1,000 successful implementations along the way. Our depth of expertise is showcased through a robust library of custom-built software enhancements, tools, and integrations that power the daily workflows of over 100,000 CX users worldwide.
Recognized as the leading CX consulting firm for Mid-Market companies in the U.S. and a multi-platform award winner, we’ve earned the trust of our clients to handle more CX implementations, integrations, and ongoing support than any other partner in our class across the globe.
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