2026 Partner
of the Year
Intercom Global Services
5X award winner
Salesforce Partner Innovation
15+ years
Building CRM and CX systems
SOC 2 compliant
Enterprise-grade security
Recognition that backs up the work.
Thirty minutes on the Fin you already run.
01
Review your handoffs
See where Fin passes conversations to agents, and why.
02
Audit your content
Find the gaps and stale articles Fin is learning from.
03
Map the actions
Spot the lookups and updates Fin could handle with the right connections.
04
Leave with a plan
Agree on what happens next, whether that’s a follow-up session, a scoped quote, or a few quick wins to try on your own.
We move the number that matters
Here’s how far we’ve moved the share of conversations Fin handles on its own. That’s the number that decides whether Fin pays for itself.
3% →
37%
A dealership software platform, after a knowledge base rebuild and escalation redesign
Over 3 months
9% →
38%
A recruitment software company, after expanding Fin’s coverage into new topics
Over 10 weeks
36% →
62%
A B2B SaaS platform, after content restructuring and guidance tuning
Over 3 months
41% →
67%
A digital identity provider, after a knowledge base and guidance rebuild
Over 6 weeks
Every engagement starts the same way. We measure where you are, work out what is holding the number down, and then move it. Talk to an expert today →
Salesforce is buying Fin. We already speak both.
Salesforce announced plans to acquire Fin in June. Faye has been running Fin inside Service Cloud already, so wherever you land, you have a partner who knows the terrain.
Already on Saleforce?
Fin is set to become a fast-to-value option alongside Agentforce. We’ll help you plan what comes next.
On another helpdesk?
Nothing changes today. Get the most out of Fin where it runs now.
Why choose Faye for Fin and Salesforce?
15+
Years leading implementations
CRM, CX and now AI: outcomes, not hours.
Claude Certified Architects
A dedicated, certified Claude team on every rollout to seamlessly integrate Claude to the systems you’re already on.
AI your IT team can say yes to
SOC 2 compliant, governance in every rollout.
Experts in the systems you already run
Interested in a free Fin Optimization Review?
Book 30 minutes with one of our Fin experts.