JIRA is the project tracker for teams planning, building, and launching great products. Thousands of teams choose JIRA to capture and organize issues, work through action items, and stay up-to-date with team activity. As part of the SugarCRM JIRA Integration, businesses can extend these capabilities by connecting their CRM and project management data for smoother collaboration. JIRA is used by 19,000 companies in 115 countries, with clients including Facebook, Hulu, eBay, Netflix, Cisco, NASA, Adobe, and X.
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SugarCRM JIRA Integration
The Faye SugarCRM JIRA Integration Application gives users the ability to monitor and track JIRA issues from within the SugarCRM Ecosystem. This powerful JIRA integration connects two leading platforms, enabling sales, support, and development teams to collaborate efficiently on customer-related issues without switching systems.
CRM users can use dashboards and other standard Sugar tools to stay abreast of critical project developments from within Sugar, being able to look at issues by account, by type, and by priority. As part of the broader JIRA CRM system, teams can now access project status updates and manage workflows through a unified interface.
A dedicated Critical Issues Dashboard has been created for the Sugar home screen to allow users to be alerted when any issue becomes in danger of going over budget or past due. This JIRA CRM integration streamlines visibility, ensuring teams can respond quickly and maintain delivery timelines.
Key Benefits
- JIRA Custom Module, displays JIRA Issues, with Project and Assignee reporting available
- Custom Module enables user to create a JIRA issue from within Sugar, and assign to the relevant user
- Sub module panel, under Client Account provides user with a JIRA Issue results list (“Open Issues” by default, with option for displaying “All Issues”) at a glance, with filters for all columns: Key / Description / Assigned To / Issue Type / Priority / Date Entered / Due Date
- Dashlet for the Home Screen displays JIRA Open Issues, ordered by Priority (as with JIRA view
- Dashlet for viewing Issues past Due Date
- Dashlet for issues due today / this week
Requirements
- The software is currently compatible with SugarCRM v6.5 and greater
- Compatible with JIRA download or on demand v5 and above
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Software by FAYE
Frequently Asked Questions
What is Faye’s SugarCRM JIRA Integration?
The SugarCRM JIRA Integration connects SugarCRM with JIRA Software. At Faye, we provide full assistance with setup, configuration, and ongoing support.
Does it support JIRA Cloud?
Yes. The integration works with both JIRA Cloud and on‑premise versions.
What are the key features?
Key features include real‑time sync, dashboards for JIRA work items, and project tracking within Sugar.
Can it handle multiple projects?
Yes. It supports multiple projects. Our team helps configure the integration so teams can manage accounts, tasks, and issues effectively.
Does it work with other systems?
Absolutely. The SugarCRM JIRA Integration can connect with Slack, Microsoft Teams, Salesforce, and Google Sheets. We help with cross‑platform configuration when needed.
How do I set it up?
Our team will oversee the entire setup process, helping your team connect SugarCRM and JIRA through the JIRA API, test data sync, and ensure a successful launch.