Blog

AI LeadershipCustomer Experience

Intercom’s Fin Agent is Redefining CX: What We Learned from 10 Case Studies

• David Pascale, Sr. Director Data & AI
• December 12, 2025

AI Leadership

The AI Sherpa Your Business Needs: How Faye’s AI Adopter Bundle Gets You to the Summit

• David Pascale, Sr. Director Data & AI
• December 7, 2025

AI Leadership

How to Build Your First AI Agent Inside Your CRM

• Shaun Taberer, Senior Solutions Consultant
• December 7, 2025

AI Leadership

AI Ethics and Governance: Balancing Innovation With Responsibility

• David Pascale, Sr. Director Data & AI
• November 25, 2025

AI Leadership

Generative AI Workshops: Unlocking Innovation With Hands-On Learning

• Jason Green, President and Chief AI Strategy Officer
• November 16, 2025

AI Leadership

AI Governance for CX/CRM: A Framework for Safe Deployment

• Adrian Boerstra, VP Strategic Services
• November 10, 2025

Conversational AI / Bots

AI-Powered Customer Service: Transforming Support with Intelligent Automation

• David Pascale, Sr. Director Data & AI
• October 31, 2025

CRM / Sales

Best CRMs for Growing Sales Teams in 2025: ROI vs. Complexity

• Adrian Boerstra, VP Strategic Services
• October 29, 2025

AI Leadership

AI Strategy: How to Build a Winning Roadmap for Your Business

• David Pascale, Sr. Director Data & AI
• October 23, 2025

CRM / Sales

6 Sales Targeting Strategies to Reach the Right Prospects

• Adrian Boerstra, VP Strategic Services
• October 22, 2025

CRM / Sales

5 CRM Supply Chain and Distribution Channel Management Strategies

• Adrian Boerstra, VP Strategic Services
• October 21, 2025

AI Leadership

AI Strategy Consulting: What to Expect (and How It Accelerates ROI)

• Adrian Boerstra, VP Strategic Services
• October 17, 2025