Blog

Customer Experience

AI in Customer Service: What’s Real, What’s Hype, and Where to Start

• Jason Green, President and Chief AI Strategy Officer
• May 19, 2026

CRM / SalesWorkflow Efficiency / Automation

Top Sugar Partners Globally

• Luke Richmond, Director of Global Professional Services
• May 15, 2026

CRM / Sales

What’s Possible With The Right Salesforce Implementation Partner

• Michael Beswick, Vice President, Professional Services
• May 8, 2026

AI Leadership

AI Training for Business Leaders: Turning Hype Into Practical Impact

• Jason Green, President and Chief AI Strategy Officer
• March 29, 2026

AI LeadershipCustomer Experience

5 Ways AI Is Redefining Customer Experience in 2026  

• Melanie Parson
• March 25, 2026

AI LeadershipConversational AI / Bots

How Voice AI Is Reducing Friction Across Organizations

• Dan Hawvermale, SVP, Revenue.
• February 12, 2026

AI LeadershipConversational AI / Bots

AI Agents vs Custom GPTs: What They Are, How They Work, and When to Use Each

• David Pascale, Sr. Director Data & AI
• February 9, 2026

AI Leadership

How to Select the Best AI Consulting Provider

• Dan Hawvermale, SVP, Revenue.
• February 9, 2026

AI Leadership

AI Training for Employees: Preparing Your Workforce for the Future

• Dan Hawvermale, SVP, Revenue.
• February 9, 2026

CRM / SalesWorkflow Efficiency / Automation

Best NetSuite CRM Integration (+ AI Features That Matter)

• Adrian Boerstra, VP Strategic Services
• February 9, 2026

AI Leadership

Agentic AI vs. Chatbots: Why Autonomous Agents Are the Next Big Thing

• David Pascale, Sr. Director Data & AI
• January 25, 2026

AI Leadership

The Importance of an AI Orchestration Platform

• David Pascale, Sr. Director Data & AI
• January 18, 2026