Despite widespread enthusiasm, organizations are struggling to turn AI tools into measurable results. A recent Forrester report found that 30–60% of licensed users rarely engage with their AI tools. An Upwork survey revealed that 77% of employees believe AI tools have decreased their productivity.
AI adoption is more complex than simply giving team members access to new technology. It requires the right combination of education, structure, and support. That’s why we rolled out the Faye AI Adopter Bundle—a comprehensive workshop, AI training for employees, and AI tool designed to help organizations bridge the gap between investment and impact. By combining structured enablement, guided experimentation, and expert-led training, the bundle helps teams gain confidence in using AI tools and ensures those tools actually move business forward.
UNLOCK YOUR FREE 1-HOUR AI CONSULTATION
Discover how AI can transform your business with a personalized session tailored to your goals. This 1-hour consultation dives into practical ways to elevate customer experience, operations, and ROI.
- Identify high-impact AI use cases for your business
- Explore tools to optimize CX, lead flow, and revenue
- Get expert insights on automation and AI strategy
Book Your ConsultationThe Problem with AI Adoption
Across industries, leaders are realizing that buying AI tools doesn’t automatically create value. Many companies have invested heavily in AI platforms, only to discover that employees use them inconsistently.
This lack of structure often leads to a bigger issue: employees don’t feel confident in their AI skills, and organizations don’t know how to measure success. The result is frustration on all sides. For example, 77% of employees believe AI tools have actually decreased productivity.
Unstructured AI adoptions have also led to what we call “The AI Knowledge vs. Trust Gap.” A Bentley-Gallup report found that 64% of adults feel knowledgeable about AI, but 77% don’t trust businesses to use it responsibly. This disconnect highlights a challenge where employees are curious about AI, but skeptical of how it’s being managed.
Why AI Adoption Fails Without a Guide
Every organization wants to reach the AI summit, the point where artificial intelligence becomes a reliable driver of growth. But most get stuck halfway up the mountain. They invest in tools and encourage experimentation, but progress stalls because there’s no guide.
Without direction, AI adoption often fails for three key reasons:
- No Clear Strategy: Teams are told to “use AI” without understanding where it fits in the workflow. Each department experiments in isolation, leading to inconsistent results and fragmented processes.
- No Accountability: Licenses sit unused, projects drift off course, and early momentum fades. Without leadership, enthusiasm turns into apathy.
- No Governance: As more employees experiment, organizations face new risks that they are unprepared for.
Simply adopting AI is not enough. Companies need a strategy and relevant AI training tools to see a noticeable return on investments.
The Faye AI Adopter Framework (Overview)
Climbing the AI mountain is finding an AI strategy that aligns with your business goals. To help organizations move towards sustainable success, we’ve created a clear roadmap: the AI Services Framework.
This framework forms the foundation of Faye’s role as an AI Sherpa, guiding teams from their first steps in AI adoption to measurable, enterprise-wide impact. It combines the right ai training tools, with relevant education, and expert support:
- Education (SectionAI): Build foundational AI knowledge and train employees to use AI responsibly and effectively.
- Agentic Tools (Faye Agentic Portal): Provide secure access to multiple AI models in a single, centralized environment.
- Workshops: Drive alignment, evaluate current adoption, and accelerate real results.
Together, these pillars create an upward path to AI ROI and lay the road to success across your organization.
Faye AI Framework Part 1: Education
The goal of this part of the bundle is to build a foundation of AI knowledge and literacy. This includes both in-demand learning from expert AI faculty as well as the use of relevant AI tools for employee training.
Teams gain access to AI education tools, templates, and case studies that can be applied immediately to real business challenges. They’ll also receive monthly office hours and a dedicated Slack community to ensure continuous support.
At the center of this learning experience is ProfAI by Section, a personalized AI education tool that helps employees master practical AI skills. ProfAI assesses each user’s role, proficiency, and goals, then delivers tailored lessons and feedback focused on three core outcomes:
- Practicing brand-safe, compliant AI usage
- Learning effective prompting and workflow design
- Identifying real use cases to drive productivity
This approach helps employees use AI training tools that empower them to create new ideas and make better decisions. By building AI literacy, organizations ensure every team member understands the potential and the responsibility of using AI at work.
Faye AI Framework Part 2: Agentic Tools
Even with strong training, organizations often struggle to manage the growing number of AI tools their employees use. Different departments experiment with different platforms, resulting in scattered licenses and data silos.
The Faye Agentic Portal acts as an LLM aggregator platform. It gives users access to multiple AI models such as OpenAI, Anthropic’s Claude, and Google’s Gemini. Through a single sign-on, teams can work with diverse generative AI systems without switching apps or managing separate credentials.
Beyond convenience, the portal delivers structure and control:
- Role-based permissions and access groups ensure users see only what’s relevant to their department.
- Hosting options (including FedRAMP and HIPAA compliance) protect sensitive business data.
- Knowledge base integration allows organizations to upload internal materials and securely power AI agents with proprietary information.
Each department can even create dedicated agents for marketing, sales, support, or product development. By centralizing these tools, companies can enjoy smarter, safer, and more cost-effective AI adoption.
Faye AI Framework Part 3: Workshops
Even with the right tools and training, many organizations still need help connecting strategy to execution. That’s why the next step in our framework is a strategic AI workshop designed to translate knowledge into measurable results.
This hands-on AI training and consulting session helps teams refine their roadmap, evaluate progress, and accelerate AI adoption across departments. Our AI strategy workshop is primarily designed for executives and department heads. Up to 20 team members can be in attendance. The end goal of this ai training workshop is to help organizations develop a cohesive AI roadmap. Participants identify opportunities, evaluate risks, and create an actionable plan for implementation. Deliverables from the AI workshop include an opportunity map, technology recommendations, and an executive summary presentation.
The AI Strategy Workshops typically lasts between one to two days and can be delivered on site or virtually through Zoom. We recommend this more condensed scheduling, but can provide sessions over several days on request.
The Faye AI Adopter Bundle: Summary
For organizations ready to take their first step into AI adoption, the Faye AI Adopter Bundle offers a complete, low-risk starting point. It combines everything a business needs to educate teams and develop a clear strategy.
The bundle includes three core components:
- SectionAI (10 licenses): Access to expert-led courses, resources, and the ProfAI coaching system to build foundational AI skills and improve employee confidence.
- Faye Agentic Portal (unlimited users): A unified LLM aggregator environment that consolidates access to multiple AI models, ensuring compliance, governance, and scalability.
- Faye AI Strategy Workshop (1–2 days): A guided session to identify use cases, evaluate tool effectiveness, and create a roadmap for measurable outcomes.
Navigating the AI Journey: Long-term AI ROI
AI adoption is more a steady progression, than a single leap. Each stage requires different levels of investment and support. The more aligned an organization’s strategy and training become, the faster the return compounds.
Most organizations will begin in the Starting or Basic AI phase, where early wins come from workshops, education, and lightweight tools. At this stage, companies typically see a 3x return by helping employees build foundational skills and identify low-effort, high-impact use cases.
As confidence grows, organizations move into the Expanding phase. With a Fractional AI Strategy Officer providing structure and direction, teams begin to add measurable value across departments. This can unlock a 5x return as AI becomes embedded in everyday workflows.
The biggest gains appear when organizations reach the Optimizing and Raising the Bar phases. Here, investment increases, but so does the payoff. Dedicated projects and managed services help companies scale what works. Equipped with governance, training, and expert guidance, organizations consistently see returns climb toward 10x and beyond.
Faye’s role as an AI sherpa ensures teams don’t wander aimlessly between stages. Instead, they follow a clear path to disciplined AI capabilities.
Why Choose Faye as Your AI Sherpa
Climbing the AI mountain demands experience, strategy, and trust. Faye is a global leader in CRM, CX, and AI strategy, recognized as a ten-time Inc. 5000 company and trusted advisor to mid-market and enterprise organizations worldwide.
Beyond credentials, Faye brings empathy and structure. Its team understands that people, not technology alone, drives transformation. Through our AI Services Framework, we blend education, technology, and hands-on consulting into a single, cohesive journey.
Clients gain the guidance and governance needed to use our framework responsibly. From employee training and AI education tools to secure deployment and executive alignment, every step is designed to close the AI knowledge and trust gap.
UNLOCK YOUR FREE 1-HOUR AI CONSULTATION
Discover how AI can transform your business with a personalized session tailored to your goals. This 1-hour consultation dives into practical ways to elevate customer experience, operations, and ROI.
- Identify high-impact AI use cases for your business
- Explore tools to optimize CX, lead flow, and revenue
- Get expert insights on automation and AI strategy
The Summit: Sustainable AI Adoption
Every company wants to reach the top, where AI adoption feels natural and innovation happens daily. However, the summit isn’t reached overnight. It takes guidance and a commitment to bringing people along for the climb.
At Faye we’ve embraced our role as the AI Sherpa. We want to be the partner who helps organizations navigate every step. Through education, workshops, and integrated AI tools, we ensure that progress is steady and sustainable.
When employees are trained, systems are aligned, and leadership has a clear roadmap, AI becomes a source of growth and creativity across the organization.
Partner with Faye to accelerate your AI adoption. Book a meeting today.
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