Servicenow Services
ServiceNow services to help you deliver faster, more personalized omnichannel support.
Get the best customer
service software
Whether you’re exploring ServiceNow for the first time or are a seasoned pro looking to grow and expand your current implementation, Faye has got you covered!
No matter what your CX strategy is, we specialize in all things ServiceNow to help improve the overall client experience and improve omnichannel support.
Our Servicenow Offerings
ServiceNow Implementations & Jump Start Packages
Get up and running on ServiceNow without the stress and potential pitfalls of doing it yourself. Our ServiceNow implementation services focus on integrating your other software into ServiceNow and making sure your processes are set up to drive customer support success.
Software + Process Optimization
Make sure your software works the way you need it to with a ServiceNow Software + Process Optimization. Our experts work with you to define the steps you need to take to drive your ServiceNow system from its current state to the ideal state you need it to be in to drive organizational efficiency.
ServiceNow Migration Services
Our team of experts will seamlessly transition your business from its existing customer support or helpdesk systems to ServiceNow, ensuring a smooth and efficient transfer of data, configurations, and workflows. We will ensure your business can confidently adopt ServiceNow while minimizing disruptions to customer support operations.
Custom Application Development
Adding ServiceNow into your tech stack is not enough to start seeing results. Our team of ServiceNow experts help you seamlessly weave it into the fabric of your organization, linking it with other platforms and solutions you are already using today. With these customized integrations, you can streamline support, deliver tailored customer experiences, centralize access to critical client data, and so much more!
ServiceNow Evaluation & Procurement Services
Our software evaluation and procurement services go beyond mere negotiation; we act as your trusted advocate to ensure you secure the best deals with software vendors. By partnering with us, you gain access to preferred pricing and terms, ensuring your investment drives maximum value and aligns with your business goals.
ServiceNow Integrations
Connect your ServiceNow application to the rest of your tech stack. Our integrations allow you to build seamless bridges between the software you’re already using today to enhance interoperability between ServiceNow and your other software investments. By integrating your ServiceNow application with your existing systems, you can unlock new efficiencies, streamline processes, and facilitate smoother data flow across platforms.
Servicenow Expertise
ITSM
Leveraging the power of ServiceNow for IT Service Management, our team of experts design and implement intelligent, automated ITSM solutions that empower your teams to resolve issues faster and drive productivity. From incident management and AI-driven automation to machine learning capabilities, ServiceNow equips your organization with the tools to streamline operations, enhance efficiency, and accelerate innovation. By delivering resilient IT services, we help you create seamless experiences that support both your teams and business goals.
CX/Support
ServiceNow transforms customer experience and support services with an AI-powered, cloud-based platform that enhances both self-service and agent productivity. Simplify customer interactions with automated processes across departments, ensuring faster resolutions and seamless support. With AI-driven self-service tools and enhanced agent workflows, ServiceNow empowers your team to exceed customer expectations for speed and convenience, while reducing the cost to serve. Deliver exceptional service and drive customer satisfaction, helping your business achieve lasting success.
Any Other Needs
Got other ServiceNow needs? We’ve got you covered! At Faye, we specialize in all things ServiceNow, helping you enhance customer support and elevate the overall experience. Whether it’s streamlining service operations or improving issue resolution, we’re here to ensure you achieve the CX results you’re looking for.
Work With A Top CX Partner
For over 12 years, Faye has specialized in delivering CX solutions—completing more than 1,000 successful implementations along the way. Our depth of expertise is showcased through a robust library of custom-built software enhancements, tools, and integrations that power the daily workflows of over 100,000 CX users worldwide.
Recognized as the leading CX consulting firm for Mid-Market companies in the U.S. and a multi-platform award winner, we’ve earned the trust of our clients to handle more CX implementations, integrations, and ongoing support than any other partner in our class across the globe.
Our Expertise
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Frequently Asked Questions
What ServiceNow services does Faye provide?
Faye offers comprehensive ServiceNow services, including implementation, consulting solutions, migration, custom application development, software + process optimization, evaluation & procurement services, and integrations.
How does Faye’s ServiceNow implementation process work?
Our ServiceNow implementation begins with requirements gathering and business requirements definition, followed by account provisioning, workspace configuration, modules setup, data migration, user training, and go-live support to ensure maximum adoption and ROI.
Can Faye handle complex ServiceNow integrations with my existing systems?
Yes. Faye’s ServiceNow integrations connect ServiceNow with CRM, ERP, financial systems, ITSM tools, and third-party apps via the ServiceNow API and IntegrationHub, enabling seamless data flow, governance, and operations management.
What distinguishes Faye’s ServiceNow consulting services?
As a certified ServiceNow partner, Faye provides end-to-end consulting on ITSM, integrated risk management, CX/support, agile project delivery, performance analytics, and roadmap development—empowering you to scale your ServiceNow journey and achieve desired outcomes.
How do migration services to ServiceNow work?
Our ServiceNow migration services cover analysis of your legacy environment, data quality assessments, secure transfer of records and configurations, module alignment (ITSM, ITOM, ITBM, HRSD), validation, and post-migration optimization to minimize downtime.
What custom solutions can Faye build on ServiceNow?
Faye’s custom application development delivers tailored portals, service catalogs, digital workflows, AI service chatbots, virtual agent scripts, mobile device interfaces, digital signage controls, and specialized modules—enhancing engagement, group collaboration, and file management.
How does Faye support ongoing ServiceNow managed services?
Our managed services include 24/7 monitoring, managed domains, proactive updates, security features audits, capacity planning, support center for incident management, and continuous performance tuning to optimize your ServiceNow cloud investment.
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