Flare CPG for Zendesk Sunshine
Flare CPG is a one-of-a-kind feature set built on Zendesk Sunshine to address a number of common issues and tasks faced by agents and other staff supporting customers in the Consumer Packaged Goods market sector.
Core Features of Flare CPG
- Search for, view, manage and anticipate potential product recall cases
- Set thresholds of inquiries per product, UPC or Product group to trigger notifications to vested parties for selected events ie potential recall or spike in product suggestions
- Search for in-store stock by postcode and radius
- Manage discounts and coupons eligibility & delivery
- Create physical mail
- Send checks and coupons by physical mail
- Consolidate, normalize and respond ‘in-line’ to client inquiries via ‘any’ social media, messaging app, chatbots and email/phone
- Manage customer feedback and surveys
Benefits of Flare CPG
- Since Flare CPG is built on Sunshine, agents can now complete many common tasks and workflows directly in Zendesk Sell & Support
- Reduce the number of licenses required across platforms by enabling agents to trigger workflows and events without logging into integrated systems
- Capture and inform on critical events before they turn into bigger problems
- Greatly reduce bouncing customers between departments in order to solve their query
- Bring uniformity, accuracy, and speed back to the support process
