Customer Experience

Customer Retention & the Bank of Good Will

• David Faye, CEO
• May 8, 2023

Customer Experience

The Benefits of Using Zendesk for a Complete CX Strategy

• Luke Richmond, Director of Global Professional Services
• April 17, 2023

Customer Experience

Light Agents in Zendesk for Cost-Effective Collaboration

• Sarah Hurd, VP Professional Services
• April 10, 2023

Workflow Efficiency / Automation

What Is a Customer Journey and Why Is It Important?

• Sarah Hurd, VP Professional Services
• March 20, 2023

Customer Experience

Customer Success: The Formula for Lasting Relationships

• Sarah Hurd, VP Professional Services
• February 15, 2023

Customer Experience

Customer Success Metrics That Actually Matter

• Sarah Hurd, VP Professional Services
• November 30, 2022

Customer Experience

Tips for Building a Great Customer Success Team

• Sarah Hurd, VP Professional Services
• November 28, 2022