Retail Customer Experience

How AI Is Transforming the Retail Customer Experience

If you want to understand how quickly the customer experience is changing, all you...

authenticity

Two Ways to Build Authenticity and Better Serve Customers with AI

One of the biggest misconceptions about artificial intelligence (AI) is that it is swapping...

CX for transport

5 Benefits of CX for Transportation and Logistics Companies

For many transportation companies, gaining and retaining customers is a huge deal. Once a...

customer service leaders

Where are Customer Service and Support Leaders Spending In 2021?

There’s no question that the COVID-19 pandemic had a profound — and largely disastrous...

retail and CPG

Using Technology to Overcome Support Hurdles in CPG and Retail

Even before the massive disruptions that resulted from the COVID-19 pandemic, big things were...

business chatbots

What Your Business Needs to Know About Chatbots

The chatbot is no longer the stuff of science fiction. It’s real, and it...

revenue data

How to Drive Revenue with Data

Return on investment (ROI) can be a tricky thing to measure, particularly when it...

translation

3 Reasons to Add Translation Capabilities to Your CX Software

The world is getting smaller, and that presents a real opportunity for companies of...

CX for manufacturing

The Benefits of a CX Strategy for Manufacturers

Manufacturing is a parts and product driven industry. Manufacturer A needs parts from Manufacturer...