Customer Experience

The Benefits of Using Zendesk for a Complete CX Strategy

• Luke Richmond, Director of Global Professional Services
• April 17, 2023

Customer Experience

Light Agents in Zendesk for Cost-Effective Collaboration

• Sarah Hurd, VP Professional Services
• April 10, 2023

Customer Experience

Texting in the Age of Customer Experience

• Sarah Hurd, VP Professional Services
• April 3, 2023

CRM / Sales

FINRA Compliant CRM for Financial Advisors: Ensuring CRM Regulatory Compliance

• Luke Richmond, Director of Global Professional Services
• February 22, 2023

Customer Experience

2023 Customer Service Trends: Key CX Insights from Ultimate 

• Sarah Hurd, VP Professional Services
• February 13, 2023

CRM / SalesCustomer Experience

Value Added Resellers: Getting More Out of Your Tech Stack 

• Adrian Boerstra, VP Strategic Services
• January 16, 2023

Customer Experience

Customer Success Metrics That Actually Matter

• Sarah Hurd, VP Professional Services
• November 30, 2022

Customer Experience

Tips for Building a Great Customer Success Team

• Sarah Hurd, VP Professional Services
• November 28, 2022

Customer Experience

4 Questions for Tackling Customer Churn

• Sarah Hurd, VP Professional Services
• November 23, 2022

Customer Experience

How to Plan for CX Success with Your Zendesk Software

• Sarah Hurd, VP Professional Services
• July 4, 2022

Customer Experience

4 Technologies That Improve Customer Experience

• Sarah Hurd, VP Professional Services
• July 1, 2022

CRM / SalesCustomer Experience

CX and CRM Administration: Subscription Services vs. Pay by the Project 

• Sarah Hurd, VP Professional Services
• June 29, 2022