Zoom | Capabilities

Redefine Teamwork. Unlock the full potential of your distributed teams.

Whether you’re new to Zoom or looking to optimize your current setup, Faye ensures seamless integration, adoption, and deployment. Our expertise helps you leverage Zoom’s intuitive, scalable, and secure platform for a more efficient workspace.

Faye Add-Ons for Zoom

Zoom + SugarCRM Integration

Managing customer interactions within your CRM just got a whole lot easier and more efficient. With the SugarCRM Zoom Integration by Faye, you can enjoy seamless blending of telephony technology directly within Sugar. Designed to enhance productivity, this integration ensures every call—whether dialed or received —is automatically logged in Sugar, allowing for better analytics, enhanced communication, and more effective lead management.

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Zoom + Zendesk Integration

Streamline support with the Zendesk Zoom Integration by Faye. Manage calls directly in the Agent Workspace, with each call logged and linked to tickets for better analytics. Built on Zoom’s platform, this cloud phone system supports inbound and outbound calling through the PSTN. Service is available in 45+ countries, with a bring-your-own carrier option for easy transition.

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Zoom Expertise

Utilize over 1,000 apps and integrations for enhanced collaboration and productivity.

Create engaging meeting experiences with HD video and audio for up to 1,000 participants.

Strengthen voice communications with global cloud phone solutions, secure call routing, and more.

Including AI chatbots for 24/7 support, simple integration with chat, phone, and video, customizable call routing, and detailed analytics.

Axia for Zoom

Axia elevates Zoom management by bundling Faye’s unparalleled capabilities and expertise into one simple subscription, ensuring your organization experiences continuous improvements at a predictable cost. Our approach covers everything from technical support and ongoing strategy to regular check-ins, onboarding, and training, making your software better with time.

Unlike other service providers, we continuously optimize and customize your Zoom setup, transforming it into a dynamic, game-changing solution for your team. With benefits tailored specifically for Zoom Business, including dedicated account management, priority support via phone and Zoom chat, and strategic best practices, our support ensures your deployment is always at its peak.

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WORLD-CLASS CRM AND CX EXPERTS

Faye has completed over 1,000 successful CRM and CX software projects. Our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations used by 100,000+ users every day.

As a 10-time Inc. 5000 winner and member of the CRN Solutions Provider 500 List, we know software implementation, integration, and support like the back of our hands.

To learn more about our CRM qualifications, please view our Awards Page.