Support services just got easier
The Zoom Phone for Zendesk app is a full-featured cloud phone system built on Zoom’s intuitive platform. It’s robust set of features allows for inbound and outbound calling through the public switched telephone network (PSTN), allowing users to migrate from legacy services.
Efficiency at Your Fingertips
Be more productive
Effortlessly make and receive Zoom Phone calls in the Agent Workspace, using tickets to keep track of it all.
Solve issues faster
Get customer context that is automatically surfaced from Zendesk’s user data.
Learn and analyze
Call information, recordings, and transcripts are captured to tickets.
Key Benefits of Zoom Phone for Zendesk
Seamless Communication Capabilities
Easily initiate calls by clicking on phone numbers within Zendesk or manually entering them in the softphone interface.
Effortless Call Management
Calls are automatically logged in Zendesk, providing valuable data for your organization and streamlining record-keeping processes.
Comprehensive Call History
Access voicemails, recordings, and a detailed call history all within the Zendesk call logs for efficient reference and follow-up.
Versatile Messaging Capabilities
Utilize the softphone to send and receive SMS messages alongside calls, enhancing communication flexibility. Enjoy the added benefits of high call quality and security provided by Zoom, with access to additional features within the Zoom Client for agents.
The Ultimate Software Toolbox
Interested in Zoom Phone for Zendesk?
Book a meeting with one of our experts