By : Jesse Heller | March 5, 2020 | 2 min read

Five Reasons to Integrate Slack and SugarCRM

slack and SugarCRM

SugarCRM gives you insight into your leads and customers. And this data gives you a clear, comprehensive viewpoint of your customer activities, as well as ways to improve your customer experience.

Slack connects you with the people and tools you work with every day, so you can easily collaborate with your team. It also cuts down on your email traffic and keeps records of all your important conversations, whether they’re one-on-one or group.

Since these two technologies are compelling standalone items, think about all the possibilities you’ll have when you combine them.

Here are the top five reasons to integrate Slack and SugarCRM:

  1. Organize conversations.

You have discussions on Slack all day long. Some are one-on-one chats; others are for a project or team. When you integrate Slack with Sugar, you can organize conversations by topic, project, and more in real time between Slack and Sugar. This feature increases team collaboration and productivity.

  1. Gain efficiency.

When you’re looking for information, nothing is more frustrating than not knowing where to search. Luckily, integrating these platforms streamlines your searches across platforms.

  1. Improve your user experience.

Easily search a central knowledge base that automatically indexes and archives your team’s past conversations and files.

  1. Focus on what matters.

Since you can customize your notifications, you can stay focused on what matters most to you.

  1. Navigate quickly.

Search Sugar from Slack by typing /sugar in the search box. Then choose to share your search results alongside your conversations in-channel. Just as you can send messages to your linked Slack channel(s), you can send messages from Slack by using the /sugar slash command.

Both Slack and Sugar are great tools for improving your business and efficiency. Are you interested in Faye’s SugarCRM/Slack Integration? If so, learn more here, or call us for implementation pricing at (818) 280-4820.

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