AI Unwrapped: Real-World CX & EX Strategies for 2025 and Beyond

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AI promises big things for customer and employee experiences, but it’s easy to get caught up in the hype. In this 60-minute interactive presentation, we’re unwrapping the real value AI can bring to your 2025 strategies—no silver bullets, just data-driven insights and success stories from the past year. Discover how companies are using AI to enhance customer support and streamline employee experiences, making real, measurable impacts without the fluff.

This session will cover how to:

• Achieve efficiency gains and cost savings by implementing AI-driven efficiencies in customer and employee interactions.
• Optimize customer and employee journeys with practical enhancements that go beyond the buzzwords.
• Increase customer satisfaction and engagement through data-backed personalization and smart service solutions.

Join us to gain a tangible understanding of how to transform your customer experience and employee experience strategies today, helping you cut through the hype and start 2025 with a clear, optimized path forward.

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Speakers