Freshworks Support and Services
Freshworks support, professional services, and integrations to help you deliver faster, more personalized omnichannel support.
Get the best customer service software
Whether you’re exploring Freshworks for the first time or are a seasoned pro looking to grow and expand your current implementation, Faye has got you covered!
No matter what your CX strategy is, our Freshwork professional services extend to all things Freshworks to help improve the overall client experience and improve omnichannel support.
Our Freshworks Offerings
Implementations & Jump Start Packages
Get up and running on Freshworks without the stress and potential pitfalls of doing it yourself. Our Freshworks support and implementation services focus on integrating your other software with Freshworks and making sure your processes are set up to drive business success.
Software + Process Optimization
Make sure your software works the way you need it to with a Freshworks Software + Process Optimization. Our experts work with you to define the steps you need to take to drive your Freshworks system from its current state to the ideal state you need it to be in to drive organizational efficiency.
Migration Services
Our team of experts will seamlessly transition your business from another workflow management tool to Freshworks, ensuring a smooth and efficient transfer of data, configurations, and workflows. We will ensure your business can confidently adopt Freshworks while minimizing disruptions to operations.
Custom Freshworks Application Development
Adding Freshworks into your tech stack is not enough to start seeing results. Our team of Freshworks experts help you seamlessly weave it into the fabric of your organization, linking it with other platforms and solutions you are already using today. With these customized integrations, you can streamline support, centralize access to critical client data, and so much more!
Evaluation & Procurement Services
Our software evaluation and procurement services go beyond mere negotiation; we act as your trusted advocate to ensure you secure the best deals with software vendors. By partnering with us, you gain access to preferred pricing and terms, ensuring your investment drives maximum value and aligns with your business goals.
Integrations
Connect your Freshworks application to the rest of your tech stack. Our integrations allow you to build seamless bridges between the software you’re already using today to enhance interoperability between your Freshworks instance and your other software investments. By integrating your Freshworks application with your existing systems, you can unlock new efficiencies, streamline processes, and facilitate smoother data flow across platforms.
Faye Add-Ons for Freshworks
Freshdesk + SugarCRM Integration
The SugarCRM Freshdesk Integration by Faye seamlessly brings Freshdesk data into SugarCRM, providing users with a more holistic account view. By integrating Freshdesk’s robust helpdesk system with SugarCRM, your organization can transcend typical CX solutions, providing a dynamic synergy for improved customer relationship management.
Freshdesk + NetSuite Integration
The Freshdesk NetSuite Integration by Faye seamlessly brings NetSuite data into Freshdesk, providing customer support agents quick access to critical information exactly when they need it. This integration allows users to effortlessly sync NetSuite customers, contacts, and sales history with Freshdesk in real-time, resulting in streamlined processes, automated tasks, and increased productivity.
Freshworks Expertise
Leveraging the power of Freshservice, our team of experts design and build intelligent, automated employee experiences, empowering your internal support teams to do more with less. From incident management and AI-powered services to comprehensive automation capabilities, Freshservice equips your team to enhance efficiency and deliver exceptional service.
Freshsales revolutionizes CRM with a cloud-based platform, streamlining customer interactions and sales campaigns with AI-driven insights. Simplify lead management with one-click calls, kanban views, and intent scores for targeted conversations. Enhance efficiency and boost sales growth, ensuring your business not only meets but exceeds quarterly objectives with ease.
Freshdesk elevates customer support with its cloud-based platform, integrating AI, omnichannel help desks, and multi-channel management for seamless service. Empower teams with smart ticketing and AI-driven insights for intuitive support. Streamlined and scalable, Freshdesk ensures timely, consistent customer engagement at every growth stage.
Any other Freshworks-related needs? We’ve got you covered! At Faye, we specialize in all things Freshworks to alleviate headaches and deliver the CX results you’re looking for.
Axia for Freshworks
Axia elevates the concept of traditional managed services by bundling Faye’s capabilities and expertise into one annual or monthly subscription, empowering your organization with continuous improvements at a fixed flat rate fee.
Unlike other Freshworks support providers, Faye doesn’t just settle for simple issue resolution and maintenance. Our Freshworks professional services take it a step further by continuously optimizing your platform, transforming your application from something that just checks a box to a total game-changing solution.
Work with a top Freshworks Partner
As the 2025 CX Freshworks strategic partner of the year, we pride ourselves on having the highest number of Freshworks-certified professionals compared to any other partner. Our collaboration with Freshworks ensures that we offer unparalleled expertise and innovative solutions, helping businesses excel in customer engagement and support.
Our Expertise
Frequently Asked Questions
What does your Freshworks support include?
Our Freshworks support provides expert guidance, practical answers, and ongoing assistance to ensure optimal performance of your Freshworks environment. With professional help, you receive timely feedback, can resolve issues quickly, and improve your ability to utilize all features to meet your business intentions.
How do I start a new trial or submit a request for a Freshworks application?
To start a new trial or request a demo for a Freshworks application, simply fill out the form on our website or contact our support team directly. Please submit your exact business needs and ideas so we can deliver personalized guidance and ensure you experience all key features during your trial.
What services are included in Freshworks professional services?
Our Freshworks professional services cover the full lifecycle: from initial planning and implementation to performance optimization, data migration, custom integrations, and ongoing support. We help you smoothly transition, utilize new tools efficiently, and mature your overall Freshworks environment for maximum value.
Can I give feedback or suggest ideas to improve the Freshworks services I receive?
Absolutely. We encourage clients to submit feedback and share ideas through our official channels or feedback form. This guidance helps us constantly enhance our services, ensuring your end-user environment evolves as your needs grow.
What sets your Freshworks support apart from other providers?
Unlike generic support, we offer a special focus on continuous improvement, custom development, and proactive planning. As certified freshworks partners, our mature approach and deep expertise ensure that your Freshworks environment is monitored, optimized, and fully aligned with your business intentions at every step.
What is included with the Axia for Freshworks managed service?
Axia bundles our entire suite of Freshworks professional services into a single subscription—with ongoing optimization, real-time feedback, and priority answers to all support needs. You get continuous improvements, form-based support submissions, and the confidence to plan new projects or start new trials without disruption.
How do I request tailored guidance on Freshworks features or performance issues?
Simply submit your question via our contact form or reach out to your project manager. Our support team is ready to provide quick answers, actionable feedback, and expert ideas to help you better utilize your Freshworks application, improve performance, and achieve your business goals from start to end.
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