By : Asher Wenrich | December 9, 2020 |

Faye Releases Flare Sentiment Analysis – December 10, 2020


Faye Business Systems Group, a leading global technology company and Master Zendesk Partner, today announced the availability of Flare Sentiment Analysis for Zendesk.

With the release of Flare Sentiment Analysis, Zendesk users can now utilize a sophisticated machine learning application that can scan messages for indicative keywords and phrases and let agents know if the sender seems in a positive, negative, or neutral mood.

The features and benefits of Flare Sentiment Analysis:

  • Automatically analyze messages for the sender’s sentiment
  • Gauge sentiment on each response to support tickets and watch mood improve as solutions are presented
  • Categorizes the sentiment into positive, negative, neutral, and mixed
  • Legacy communications can be analyzed – useful for training purposes
  • Analyze not only single messages but whole dialogues as well

Flare Sentiment Analysis is available in a Basic and a Professional edition. Both versions enhance agents with proactive data and analysis of incoming messages to take Zendesk Customer Service workflows to the next level.

The Professional edition gives users the ability to filter messages in Explore by the sentiment or mood of the client and/or agent. This is a highly valuable feature for coaching and prioritizing attention to clients/consumers that may need it most.

To learn more about Flare Sentiment Analysis for Zendesk, visit

About Faye Business Systems Group

FayeBSG is a global technology company that helps companies grow by successfully deploying, customizing, building, and managing industry-leading customer experience, CRM, and ERP software platforms to meet evolving business needs. A Master Zendesk Partner and SugarCRM Elite partner, FayeBSG is also a leading partner with Salesforce, HubSpot, Sage, and an innovative provider of custom software solutions.

FayeBSG is known for its CRM integrations with Sage 100, QuickBooks, NetSuite, Acumatica, Intacct, Constant Contact, Authorize.Net, Hubspot, Ring Central, Box, Jira, Ytel, and more. Services include project management, software implementations, consulting, training, custom development, and support.

Specializing in software implementations for a variety of industries, FayeBSG has customized successful CRM, CX, Marketing Automation and ERP platforms for a variety of mid-market and enterprise businesses.

Original press release can be found, here.