From Support to Supply: Zendesk and NetSuite
Effortlessly connect Zendesk and Oracle NetSuite with the Zendesk NetSuite Integration by Faye, enhancing your CX platform with powerful ERP functionalities to optimize both customer engagement and operational processes.
By syncing NetSuite customers to Zendesk organizations, you can streamline support and billing processes enabling agents to quickly resolve inquiries with direct access to NetSuite’s invoice history within Zendesk. With the Zendesk NetSuite Integration, you can enhance customer satisfaction and free up valuable time—letting you focus more on growth and less on manual tasks.
Key Benefits of Zendesk Netsuite Integration
- Improved Customer Service: Provide faster, more personalized support with integrated customer and contact information.
- Increased Operational Efficiency: Reduce manual data entry and administrative overhead, freeing staff to focus on more value-added activities.
- Better Financial Data Accessibility: Enable agents to quickly address and resolve billing queries with instant access to NetSuite’s invoice history within Zendesk.
Zendesk Netsuite Integration Pricing
- $2,999/year + one-time setup fee
Find Out More About The Zendesk Netsuite Integration
Software by FAYE
Frequently Asked Questions
What data syncs between Zendesk and NetSuite with Faye’s integration?
The Zendesk NetSuite integration syncs customer and company records from NetSuite directly to Zendesk organizations, enabling your support team to access critical business information. This includes contact details, order history, sales orders, shipping details, and invoice history. When Zendesk agents view support tickets, they can see comprehensive NetSuite records without switching between two systems, allowing for faster resolutions and improved customer relationships.
How does the integration improve business processes for support teams?
The Zendesk NetSuite integration streamlines business processes by eliminating manual data entry across multiple applications. Zendesk agents can access NetSuite workflows, inventory status, and account information directly from ticket fields, enabling them to manage customer inquiries more efficiently. This automation reduces administrative overhead and allows your team to focus on providing ongoing support rather than searching for data across different systems.
Can the Zendesk NetSuite integration sync custom fields and ticket comments?
Yes, the Zendesk to NetSuite integration supports custom fields mapping, allowing you to track specific data relevant to your operations. Ticket comments and details from Zendesk tickets can be synchronized with NetSuite case records, ensuring both systems maintain accurate information. This robust ability to customize data flow helps maintain consistency across your ERP system and customer experience platform.
What types of users benefit from this integration?
Both Zendesk agents and NetSuite employees benefit from the integration. New users can quickly access comprehensive customer information through a unified interface, while experienced team members gain the ability to resolve queries faster with immediate access to sales, inventory, and financial resources. End users experience improved customer service as support teams have instant access to their complete account history.
How does the integration enhance operational efficiency?
The Zendesk NetSuite integration creates efficient workflows by automatically syncing data between business apps, reducing manual tracking and data entry. When a new ticket arrives, agents immediately see relevant company records, shipping details, and order history from NetSuite. This automation of business processes across the two systems enables faster resolutions, improved security through centralized data management, and allows your operations team to focus on strategic initiatives rather than administrative tasks.
Does Faye provide ongoing support for the Zendesk NetSuite integration?
Yes, Faye offers ongoing support as a trusted partner for your Zendesk NetSuite integration needs. The support includes assistance with workflows, troubleshooting, and optimizing the integration to meet evolving business requirements as you add new applications or expand operations.