Zoom Phone for Zendesk

Support services just got easier

The Zoom Phone for Zendesk app is a full-featured cloud phone system built on Zoom’s intuitive platform. It’s robust set of features allows for inbound and outbound calling through the public switched telephone network (PSTN), allowing users to migrate from legacy services.

Efficiency at Your Fingertips

Be more productive

Effortlessly make and receive Zoom Phone calls in the Agent Workspace, using tickets to keep track of it all.

Solve issues faster

Get customer context that is automatically surfaced from Zendesk’s user data.

Learn and analyze

Call information, recordings, and transcripts are captured to tickets.

Key Benefits of Zoom Phone for Zendesk

Seamless Communication Capabilities

Easily initiate calls by clicking on phone numbers within Zendesk or manually entering them in the softphone interface.

Effortless Call Management

Calls are automatically logged in Zendesk, providing valuable data for your organization and streamlining record-keeping processes.

Comprehensive Call History

Access voicemails, recordings, and a detailed call history all within the Zendesk call logs for efficient reference and follow-up.

Versatile Messaging Capabilities

Utilize the softphone to send and receive SMS messages alongside calls, enhancing communication flexibility. Enjoy the added benefits of high call quality and security provided by Zoom, with access to additional features within the Zoom Client for agents.

Go beyond traditional managed services