Customer Experience

Conversational AI / BotsCustomer Experience

5 Reasons to Use an AI Assistant

• Sarah Hurd, VP Professional Services
• January 7, 2021

Customer Experience

What is Integrated Omnichannel Support?

• Luke Richmond, Director of Global Professional Services
• December 23, 2020

CRM / SalesCustomer Experience

Integrating CRM and Project Management

• Ross Peetoom, VP Professional Services
• December 21, 2020

Conversational AI / BotsCustomer Experience

Using Sentiment Analysis to Improve Your Customer Service

• Sarah Hurd, VP Professional Services
• December 11, 2020

Customer Experience

9 Reasons to Use a Chat Platform

• Luke Richmond, Director of Global Professional Services
• November 30, 2020

Customer Experience

How to Actually Use Data to Create a Better CX

• Sarah Hurd, VP Professional Services
• November 17, 2020

Customer Experience

How FlareCPG Equips Support Agents for Success

• Luke Richmond, Director of Global Professional Services
• November 12, 2020

Customer Experience

How to Become a CX Champion

• Sarah Hurd, VP Professional Services
• November 10, 2020

Customer Experience

4 Ways to Improve Customer Retention While Selling Remotely

• Sarah Hurd, VP Professional Services
• October 22, 2020

CRM / SalesCustomer Experience

Using Your CRM to Help You Prevent Bad Customer Service

• Shaun Taberer, Senior Solutions Consultant
• October 12, 2020

Customer Experience

How To Get Customer Service Training Right

• Sarah Hurd, VP Professional Services
• August 27, 2020

Customer Experience

3 Benefits of a Helpdesk Ticketing System

• Luke Richmond, Director of Global Professional Services
• August 19, 2020