ZENDESK INTEGRATION, DEVELOPMENT & OPTIMIZATION SERVICES
Transform your CX with Faye’s Zendesk professional services—integration, development, customization, and optimization expertise that help you put more “zen” in your customer experience.
Get the CX results
you’re looking for!
Whether you’re exploring Zendesk as a new solution or seeking to enhance your current Zendesk configuration to meet your specific needs, Faye has got you covered with comprehensive Zendesk professional services!
Regardless of where you are on your customer experience journey, we specialize in all things Zendesk to help streamline and support processes to improve your client experience. Our Zendesk expertise ensures seamless integration across all your customer touchpoints.
Our Zendesk Offerings
Zendesk Implementation & Jump Start Packages
Get up and running on Zendesk without the stress and potential pitfalls of doing it yourself. Our Zendesk implementation services focus on integrating your other software into Salesforce and making sure your processes are set up to drive business success.
Software + Process Optimization
Make sure your software works the way you need it to with a Zendesk Software + Process Optimization. Our specialists will work with you to define the steps you need to take to drive your Salesforce system from its current state to the ideal state you need it to be in to drive organizational efficiency.
Migration Services
Our team of experts will seamlessly transition your business from another CRM to Zendesk, ensuring a smooth and efficient transfer of data, configurations, and workflows. We will ensure your business can confidently adopt Zendesk while minimizing disruptions to customer support operations. Our Zendesk professional services include comprehensive data migration and account setup.
Custom application Development
Adding Zendesk into your tech stack is not enough to start seeing results. Our team of Zendesk experts help you seamlessly weave it into the fabric of your organization, linking it with other platforms and solutions you are already using today. With these customized Zendesk integrations, you can streamline support, deliver tailored customer experiences, centralize access to critical client data, and so much more!
Evaluation & Procurement Services
Our software evaluation and procurement services go beyond mere negotiation; we act as your trusted advocate to ensure you secure the best deals with software vendors. By partnering with us, you gain access to preferred pricing and terms, ensuring your investment drives maximum value and aligns with your business goals.
ZENDESK INTEGRATIONS
Connect your Zendesk application to the rest of your tech stack. Our Zendesk integrations allow you to build seamless bridges between the software you’re already using today to enhance interoperability between your CRM and your other software investments. By integrating your Zendesk application with your existing systems, you can unlock new efficiencies, streamline processes, and facilitate smoother data flow across platforms.
Faye Add-Ons for Zendesk
GPT Agent Assist for Zendesk
Our AI-powered tool that can expedite response times and elevate accuracy using AI knowledge and your help center resources. GPT Agent Assist suggests relevant support responses from your documentation and includes pertinent help center articles, reducing incoming tickets and streamlining support workflows.
Zoom Phone for Zendesk
Empower your support teams to deliver exceptional service with effortless access to Zoom’s advanced features, such as crystal-clear audio and video calls, webinars, and virtual meetings, all without leaving the Zendesk environment. This ensures that you can efficiently manage customer interactions, resolve issues, and enhance productivity, creating a win-win situation for both your team and your clients.
Zendesk Expertise
Zendesk Support enhances customer service with personalization, ensuring meaningful connections across all channels. It scales with your growth, welcoming new teams and global expansions securely. Equipped for excellence, Zendesk Support builds loyalty and boosts revenue through exceptional support. Our Zendesk professional services help you maximize these key features to track and collect valuable customer insights.
Zendesk Sell streamlines sales and CRM processes with its web-based and mobile platform, enabling seamless collaboration across sales, marketing, and support teams. This integrated sales CRM boosts productivity, offers insights into customer behaviors, and supports data-driven decisions, optimizing every sales opportunity. Faye’s Zendesk integration services ensure smooth data flow between Sell and Support.
Any other Zendesk-related needs? We’ve got you covered! At Faye, we specialize in all things Zendesk to alleviate headaches and deliver the CX results you’re looking for. Our comprehensive Zendesk services portfolio includes integration, development, implementation, and ongoing support.
AXIA – MANAGED ZENDESK SERVICES
Axia for Zendesk
Axia elevates the concept of traditional managed services by bundling Faye’s capabilities and expertise into one annual or monthly subscription, empowering your organization with continuous improvements at a fixed, flat-rate fee.
Unlike other Zendesk support providers, Faye doesn’t just settle for simple issue resolution and maintenance. We take it a step further by continuously optimizing your platform, transforming your application from something that just checks a box to a total game-changing solution.
Work with the Zendesk
partner of the year
We are proud to be a Zendesk Partner of the Year, two years running. Our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations utilized by thousands of users every day.
To learn more about our Zendesk qualifications, please view our Zendesk partner page.
GTM
Partner of the Year
GTM
Partner of the Year
Global Sunshine Conversion
Partner of the Year
Zendesk Sell
Partner of the Year
Frequently Asked Questions
What Zendesk Marketplace apps does Faye recommend for support teams to improve efficiency?
Our team evaluates your requirements and helps you find apps in the Zendesk marketplace that are proven to boost agent efficiency and streamline ticket management. These marketplace apps can help agents manage tickets, automate repetitive tasks, add contextual ticket comments, integrate with other systems, and manage complex workflows based on business rules. We also provide guidance and support for deploying and configuring these apps to fit your organization.
How does your team help customize ticket forms and workflows for better support operations?
Our team assists in building and customizing ticket forms using dynamic custom fields and ticket fields that gather the precise data your business needs. We implement automation based on Zendesk events and configure business rules so that agents can easily classify new tickets, process high priority tickets, manage suspended tickets, and add important ticket comments—improving both customer satisfaction and internal efficiency.
Can Faye set up reporting and integrations to track ticket activity and customer satisfaction?
Yes, we configure integrations using the Zendesk API and marketplace apps to connect Zendesk with platforms like Google Sheets and other reporting tools. This enables real-time tracking of new tickets, status updates, and solved tickets, as well as trends in ticket volume or ticket comments. Such Zendesk integration empowers your team to monitor service levels, analyze performance, and continuously improve customer satisfaction.
Why Should You Work with a Zendesk Implementation Consultant for Ongoing Zendesk Optimization?
Working with a Zendesk implementation consultant provides expert guidance throughout your Zendesk journey, ensuring seamless onboarding, integration with existing tech stacks, and alignment with your specific business needs. A seasoned Zendesk implementation consultant will not only help configure your environment but also drive continued improvements through proactive Zendesk optimization. This involves regular assessments, workflow enhancements, and updates to accommodate changing business requirements.
Ongoing Zendesk optimization—guided by your consultant—ensures your Zendesk platform consistently delivers efficient customer experiences, maximizes agent productivity, and adapts to new tools or processes for support teams.
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