Customer Experience

Customer Experience

Zendesk Light Agents: How to Collaborate Without Paying for More Seats

• Sarah Hurd, VP Professional Services
• April 10, 2023

Customer Experience

Texting in the Age of Customer Experience

• Sarah Hurd, VP Professional Services
• April 3, 2023

Customer Experience

Customer Success: The Formula for Lasting Relationships

• Sarah Hurd, VP Professional Services
• February 15, 2023

Customer Experience

What Are the Biggest Customer Service Trends Shaping CX in 2026?

• Sarah Hurd, VP Professional Services
• February 13, 2023

CRM / SalesCustomer Experience

Value Added Resellers: Getting More Out of Your Tech Stack 

• Adrian Boerstra, VP Strategic Services
• January 16, 2023

Customer Experience

Customer Success Metrics That Actually Matter

• Sarah Hurd, VP Professional Services
• November 30, 2022

Customer Experience

Tips for Building a Great Customer Success Team

• Sarah Hurd, VP Professional Services
• November 28, 2022

Customer Experience

4 Questions for Tackling Customer Churn

• Sarah Hurd, VP Professional Services
• November 23, 2022

Customer Experience

How to Plan for CX Success with Your Zendesk Software

• Sarah Hurd, VP Professional Services
• July 4, 2022

Customer Experience

4 Technologies That Improve Customer Experience

• Sarah Hurd, VP Professional Services
• July 1, 2022

CRM / SalesCustomer Experience

CX and CRM Administration: Subscription Services vs. Pay by the Project 

• Sarah Hurd, VP Professional Services
• June 29, 2022

Conversational AI / BotsCustomer Experience

How AI Is Transforming Retail CX

• Sarah Hurd, VP Professional Services
• June 15, 2022