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Customer Service Team working in an office

Customer Service: From Cost Center to Value Driver 

By : Sarah Hurd, VP Professional Services Jan 25, 2023 6 min read

5 Top Tactics for Sales Success

By : Adrian Boerstra, VP, Strategic Services Nov 9, 2022 8 min read
Happy customer success manager looking with a laptop

6 Customer Success Metrics to Focus On in 2024

By : Sarah Hurd, VP Professional Services Nov 9, 2023 10 min read
Customer success rep on the phone

Customer Success: The Formula for Lasting Relationships

By : Sarah Hurd, VP Professional Services Feb 15, 2023 4 min read
Customer success manager looking at screen

Customer Success Metrics That Actually Matter

By : Sarah Hurd, VP Professional Services Nov 30, 2022 11 min read

Why Contact Centers are Turning To CRM

By : Luke Richmond, Director of Global Professional Services Oct 26, 2022 5 min read
Woman holding credit card while on the on computer

4 Questions for Tackling Customer Churn

By : Sarah Hurd, VP Professional Services Nov 23, 2022 5 min read
Customer success team having a meeting

Tips for Building a Great Customer Success Team

By : Sarah Hurd, VP Professional Services Nov 28, 2022 3 min read